CRM

The start-up successfully raises US$11 million (€9.14 million) in Series B financing, reaching a total of US$27 million (€22.45 million) raised since its creation. Orange Digital Ventures announces its participation in

India Software Market is expected to grow with a year-on-year (y-o-y) growth rate of 11.9% and touch US$ 5.1 billion (€4.29 billion) by the end of 2018, according to IDC’s latest

In previous blogs in this series, we’ve seen how a mediation platform should provide the central point from which the issue of the Service Assurance function can be confidently addressed.

SophiaTX, the first open-source platform to integrate blockchain with SAP and other ERP, CRM and SCM systems, has confirmed that it’s Token Generation Event (TGE) will begin on December 5th

SophiaTX is the platform to focus on integrating blockchain with SAP and other major ERP, CRM, and SCM systems to expand the possibilities of enterprise applications with the trust and

Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different

As innovations continue to evolve at a rapid pace, ITSPs are under increasing pressure to establish differentiated services, writes Rob Pickering, the chief executive of IPCortex. One hot topic of

Walt Disney may not be regarded as the godfather of customer experience (CX), but his 1956 rallying call to Disneyland staff is perhaps an early pencil sketch. “Whatever you do,”

ProspectSoft, a Customer Relationship Management (CRM) and eCommerce software-as-a-service company, has made its Cloud-based CRM solution, Prospect 365 completely mobile as it becomes available on any device via the new

We ended the first part of this blog series about Experienced Based Charging by explaining how, when customer experience proves unacceptable or below identified thresholds (regardless of whether the customer