Top telecoms IT stories
Pandemic, hybrid working, social justice movements, artificial intelligence (AI), and social media have been altering the way businesses work and, more importantly, how the employees work.
It has been widely reported that the UK Government is likely to miss its target of gigabit-capable broadband for 85% of the UK by 2025. One of the key barriers is the failure to address coverage ‘not-spots’ in hard-to-reach rural areas which are commercially unviable for large infrastructure providers, says Richard Weiss, European regional manager, […]
As communication service providers (CSPs) spend billions on rolling out networks to create “smart cities”, business technology journalist Antony Savvas asks whether they should spend a bit more on explaining to the public what they are doing, and for whom? More...
Let’s face it, achieving frictionless customer service isn’t easy. New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs – it’s no wonder so many […]
Attendance is optional, attention is mandatory. MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very differentevent to those that have gone before. Fewer visitors and exhibitors will change the characterof the event but much of this will be made up for by new virtual elements to […]
Data privacy is at the forefront of consumer consciousness across the globe, with 76% of global consumers believing that brands need to do more to protect their data and over 6-in-10 (62%) agreeing it is now a key differentiator when choosing to engage with a brand or product.