Top telecoms IT stories
Communication Service Providers (CSPs) around the world are spending an enormous amount of money on bandwidth and network equipment as they strive to deliver optimal Quality of Experience (QoE) across a range of existing and planned services.
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020.
A WEEK IN TELCO IT – 5G is starting strong, says Huawei. The company’s deputy chairman, Ken Hu, told its annual Mobile Broadband Forum (#MBBF) in Zurich, Switzerland last week that 5th Generation mobile communications “arrived faster than expected,” and that there are now 40 carriers in more than 20 countries supporting 136 different 5G-enabled devices. More...
Analysys Mason report: Operator spending on monetisation platforms declined by 3% in 2017, but 5G will drive demand
Everyone likes to talk about 5G uses cases, but customers are asking, what sets 5G apart from current 4G services? A recent study by Strategy Analytics tells it like it is – for 5G to be successful, network operators will have to take service innovation to the next level if they want customers to adopt […]
Mobile operators face a range of challenges today from saturation, competition and regulation – all of which are having a negative impact on revenues. The introduction of 5G offers new customer segments and services to offset this decline. However, unlike the introduction of 4G which was dominated by consumer benefits, 5G is expected to be […]
As communications service providers (CSPs) rise to the challenge of generating value from their big data analytics, Philipp Gröne, a senior delivery expert at Unitymedia, explains how the German service provider has uncovered real cash from its deployment of Guavus big data analytics – an estimated seven-digit euro sum annually in opex savings and a […]