Top telecoms IT stories
Troubleticket
How marketing automation can take the lead with digital transformation
“One of the biggest headaches with IT is actually getting their people to use new services.” Nikki de Kretser, VP Marketing, Arkadin.
How to make telecoms customers feel like they belong
In an era of customer-centricity, operators are becoming increasingly concerned by the way in which they serve their customers. This has led to operators’ shifting their focus to ensure customer loyalty and advocacy metrics are integrated into their business strategy and KPIs.
Operators are still wrestling with service differentiation and asking ‘Who will make the money in IoT?’
One of the problems with the Internet of Things (IoT), says Robin Kent, director of Adax, is that not all network operators have figured out how to make money from it. Jeremy Cowan, editorial director of VanillaPlus listens again to a voice of experience.
Going digital
How will CSPs become fast and flexible?
Operators are still wrestling with service differentiation and asking ‘Who will make the money in IoT?’
Digital transformation needs to be achieved iteratively and start with the customer to be successful, warns Claranet
Cloud communications provide cost-effective alternative to traditional telecoms
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Talking Heads
Welcome to the era of the super (virtual) network operator
Is your network smart enough to pass the virtualisation IQ test?
Testing and service assurance must be active and automated to enable real agility, efficiency and great customer experience in emerging networks
Virtualisation maturity sees focus move from cost savings to revenue generation and cloud service agility
Expert Opinions
Why service assurance and analytics is essential to support the growing Narrow Band IoT service revolution
Why the telecoms industry must get a grip on the Internet of Things
Ready, aim, fire – CSPs must put individual users at the centre of the digital value chain
Was the big bang big data plan simply too much information for CSPs to take?
Digital Magazine
NFV – Are you ready for the hybrid reality? Feb 2017 issue of VanillaPlus
Analytics – What are the next important steps for CSPs’ data-driven transformations? Sept 2016 issue of VanillaPlus
CEM – Can CSPs use intelligence from multiple sources to win the customer experience battle? Jun 2016 issue of VanillaPlus
Bill and Charge – Will charging capability enhance CSPs’ roles in the digital ecosystem? Apr 2016 issue of VanillaPlus
Reports & whitepapers
How CSPs can maximise the artificial intelligence opportunity: a joint ovum-amdocs whitepaper
Communications service providers (CSP) today are facing multiple challenges in vying for customer loyalty, reducing costs, and staying ahead in a highly competitive business environment. Among the tools to help them achieve their strategic goals is artificial intelligence (AI).
How to unleash the benefits of virtualisation during your NFV transformation
The theory of virtualisation is well understood, but the transformation from hardware-defined to software-defined technologies is taking far longer than expected as communication service providers (CSPs) grapple with the complexities of transforming their network hardware, operational processes and business models simultaneously.
How SDN and NFV Extend the Adoption and Capabilities of Self-organizing Networks (SON)
Constantly increasing network usage, ever more complex service offers and the growing obsolescence of manual, time-consuming, error prone operations mean communication service providers (CSPs) must focus on optimizing their infrastructure.