Top telecoms IT stories
A collection of thoughts has been spinning in my head over the last few weeks based on various customer visits, presentations and panel debates I have seen or participated in recently and they have collectively formed into a common notion, that of dissonance.
Customer service doesn’t have to be the sacrificial lamb for enterprise customers looking to virtualise
Network virtualisation is imminent. Operators are poised to migrate their legacy systems and begin deploying virtual networks and services – and some in fact are already making the move.
If we take a helicopter view of the telco industry infrastructure, in some ways it’s pretty difficult to find something interesting to predict about OSS.
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The theory of virtualisation is well understood, but the transformation from hardware-defined to software-defined technologies is taking far longer than expected as communication service providers (CSPs) grapple with the complexities of transforming their network hardware, operational processes and business models simultaneously.
Communications service providers (CSP) today are facing multiple challenges in vying for customer loyalty, reducing costs, and staying ahead in a highly competitive business environment. Among the tools to help them achieve their strategic goals is artificial intelligence (AI).