Top telecoms IT stories
Ronan Kelly, ADTRAN’s chief technology officer for EMEA and APAC, is a provider of light in the software-defined access space and chairman of the FTTH Council. Here he tells us what guided him here and what matters to him.
“One of the biggest headaches with IT is actually getting their people to use new services.” Nikki de Kretser, VP Marketing, Arkadin.
In an era of customer-centricity, operators are becoming increasingly concerned by the way in which they serve their customers. This has led to operators’ shifting their focus to ensure customer loyalty and advocacy metrics are integrated into their business strategy and KPIs.
Operators are still wrestling with service differentiation and asking ‘Who will make the money in IoT?’
Digital transformation needs to be achieved iteratively and start with the customer to be successful, warns Claranet
Communications service providers (CSP) today are facing multiple challenges in vying for customer loyalty, reducing costs, and staying ahead in a highly competitive business environment. Among the tools to help them achieve their strategic goals is artificial intelligence (AI).
The theory of virtualisation is well understood, but the transformation from hardware-defined to software-defined technologies is taking far longer than expected as communication service providers (CSPs) grapple with the complexities of transforming their network hardware, operational processes and business models simultaneously.
Constantly increasing network usage, ever more complex service offers and the growing obsolescence of manual, time-consuming, error prone operations mean communication service providers (CSPs) must focus on optimizing their infrastructure.