Top telecoms IT stories
The technological and organisational transition from network operator to Digital Service Provider (DSP) is no laughing matter. It comes with a fairly long roadmap, complex integrations, and in some cases, paradigm shifts in the way business is done.
Apple’s iPhone X has given us a glimpse into the future of personal data security. By 2020 we’ll see billions of smart devices being used as mobile face authentication systems, albeit with varying degrees of security. The stuff of science fiction for years, face recognition will surpass other legacy biometric login solutions,
It might be a bit premature to make that claim, but it’s certainly the way things are going. Elements of these once disparate support systems are increasingly reaching across from one domain to the other as processes from one side of the line depend on data from the other. More...
A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on […]
Delivering the customer centric bill As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing.
No one has missed the telecom industry’s big hope that Big Data and Artificial Intelligence (AI) will come to the rescue and improve the current level of service assurance in the service provider domain. Service assurance systems are promising everything from real-time service health information, inferred from low-level resource event data, to digital customer service […]