Top telecoms IT stories
Communication service providers (CSPs) are painfully aware that they’re not innovating fast enough to respond to changing customer expectations, or to the new opportunities being created by big data and software-defined services. They risk being side-lined in the fight for customers and the promised revenues from services exploiting 5G, such as IoT.
The discussion surrounding network virtualisation has shifted recently from a focus on replacing boxes to one that pays far more attention to customer experience.
Italtel and Exprivia to present solutions for next-generation networks and innovative 5G-enabled services at MWC 18
The battle to be the first U.S. operator to roll out a 5G network has certainly been hotting up of late, says Peter Dykes, with claims and counter claims being traded in the press and social media. But being first to the winning post is not an issue for every carrier in that country. More...
Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence. Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to […]
Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage. This creates a volatile environment, in which problems with network and service assurance can result. […]
A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on […]