Top telecoms IT stories
Customers are channel blind – they just want a good retail experience. Yet retailers persisting with fragmented, omnichannel strategies are damaging consumer experiences, undermining retail respect and actively encouraging consumer behaviours – from discount only buying to more frequent returns – that are destroying retail profitability.
Over the last year there has been a rush to offer greater value with unlimited plans may have seemed beneficial for consumers, but the reality is that it resulted in unsustainable pressure on earnings for major carriers.
The connected home market is a confusion of products, proprietary interfaces and connectivity, so why would a network operator want to get involved? With every Tom, Dick and Harry from white goods manufacturers, lighting companies and security firms, to the ubiquitous Alexa and its clones, More...
Mobile insight from 23,000 attendees at Mobile World Congress shows fastest network and most popular devices
Tutela worked with a number of partner applications (with its software embedded) at the recent Mobile World Congress 2018 in Barcelona to gather data points and insights during the conference.
Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence. Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to […]
Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage.