Top telecoms IT stories
Troubleticket
Putting the ‘intelligent’ in intelligent digital engagement
Even in 2017, it’s not always possible to describe typical digital interactions as “intelligent”. Certain online retailers have their act together, recommending products based on previous purchases and offering discounts either in real-time or during relevant times via email or social media.
Why A2P SMS and chat apps are increasingly favoured by enterprise businesses
Historically referred to as A2P, Application to Person or Application-2-Person, is the term used to refer to the automated communication occurring between a business and its customers.
Case Study: TalkTalk’s new community receives global recognition as it changes customer hub that is hard to read and navigate
CASE STUDY: TalkTalk has long wanted to transform the experience of its user community, recognising that their help and experience was at the heart of its digital strategy for all customers.
Going digital
How will CSPs become fast and flexible?
Accenture buys Concrete Solutions for DevOps, mobility and cloud skills, adds Wire Stone for better customer experience
Mobile network operators come out fighting
Digital transformation and IoT will drive investment in IT operations management tools, says Gartner
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Talking Heads
Welcome to the era of the super (virtual) network operator
Is your network smart enough to pass the virtualisation IQ test?
Testing and service assurance must be active and automated to enable real agility, efficiency and great customer experience in emerging networks
Virtualisation maturity sees focus move from cost savings to revenue generation and cloud service agility
Expert Opinions
Why service assurance and analytics is essential to support the growing Narrow Band IoT service revolution
Why the telecoms industry must get a grip on the Internet of Things
Ready, aim, fire – CSPs must put individual users at the centre of the digital value chain
Was the big bang big data plan simply too much information for CSPs to take?
Digital Magazine
NFV – Are you ready for the hybrid reality? Feb 2017 issue of VanillaPlus
Analytics – What are the next important steps for CSPs’ data-driven transformations? Sept 2016 issue of VanillaPlus
CEM – Can CSPs use intelligence from multiple sources to win the customer experience battle? Jun 2016 issue of VanillaPlus
Bill and Charge – Will charging capability enhance CSPs’ roles in the digital ecosystem? Apr 2016 issue of VanillaPlus
Reports & whitepapers
Digital services transformation – are we there yet? New analyst insight report
We’re delighted to bring you our specially-commissioned VanillaPlus Digital Transformation Insight. The Insight contains an exclusive Analyst Report written for VanillaPlus by Stratecast | Frost & Sullivan analysts Karl Whitelock and Troy Morley This report examines the transformation journeys that CSPs are engaged in across the world and outlines the key ingredients for success. Find […]
How to unleash the benefits of virtualisation during your NFV transformation
The theory of virtualisation is well understood, but the transformation from hardware-defined to software-defined technologies is taking far longer than expected as communication service providers (CSPs) grapple with the complexities of transforming their network hardware, operational processes and business models simultaneously.
Act on your intelligence: an AI roadmap for service providers
Communications service providers (CSP) today are facing multiple challenges in vying for customer loyalty, reducing costs, and staying ahead in a highly competitive business environment. Among the tools to help them achieve their strategic goals is artificial intelligence (AI).
