Top telecoms IT stories
Vincent Smyth, general manager & senior vice president EMEA for Flexera, offers his hopes and insights into what the year ahead holds for businesses as they take measures to maintain and secure their software and technology estates.
In the previous part of the blog we saw how network operators need fresh approaches in order to generate new revenue and hold up their profitability in a challenging and fast-evolving market. In this part Joerg Koenig, director Vertical Solutions at TIBCO explains two more reasons for changed market,
Do you remember the promise that we would be able to pay for everything just using our smartphones? Well, now you can. OK, some of us have been able to do it for a while, says Peter Dykes, but the enabling technology, Direct Carrier Billing (DCB) More...
A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on […]
Delivering the customer centric bill As communications service providers (CSPs) turn to customer experience as the key differentiator in increasingly competitive markets, attention has once more returned to telecoms billing.
No one has missed the telecom industry’s big hope that Big Data and Artificial Intelligence (AI) will come to the rescue and improve the current level of service assurance in the service provider domain. Service assurance systems are promising everything from real-time service health information, inferred from low-level resource event data, to digital customer service […]