Top telecoms IT stories
Even in 2017, it’s not always possible to describe typical digital interactions as “intelligent”. Certain online retailers have their act together, recommending products based on previous purchases and offering discounts either in real-time or during relevant times via email or social media.
Historically referred to as A2P, Application to Person or Application-2-Person, is the term used to refer to the automated communication occurring between a business and its customers.
Case Study: TalkTalk’s new community receives global recognition as it changes customer hub that is hard to read and navigate
CASE STUDY: TalkTalk has long wanted to transform the experience of its user community, recognising that their help and experience was at the heart of its digital strategy for all customers.
Accenture buys Concrete Solutions for DevOps, mobility and cloud skills, adds Wire Stone for better customer experience
We’re delighted to bring you our specially-commissioned VanillaPlus Digital Transformation Insight. The Insight contains an exclusive Analyst Report written for VanillaPlus by Stratecast | Frost & Sullivan analysts Karl Whitelock and Troy Morley This report examines the transformation journeys that CSPs are engaged in across the world and outlines the key ingredients for success. Find […]
The theory of virtualisation is well understood, but the transformation from hardware-defined to software-defined technologies is taking far longer than expected as communication service providers (CSPs) grapple with the complexities of transforming their network hardware, operational processes and business models simultaneously.
Communications service providers (CSP) today are facing multiple challenges in vying for customer loyalty, reducing costs, and staying ahead in a highly competitive business environment. Among the tools to help them achieve their strategic goals is artificial intelligence (AI).