Top telecoms IT stories
Troubleticket
Quality of Experience reigns supreme in the battle against customer churn
Communication Service Providers (CSPs) around the world are spending an enormous amount of money on bandwidth and network equipment as they strive to deliver optimal Quality of Experience (QoE) across a range of existing and planned services.
Embracing omni-digital customer service in the telco sector
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020.
Going digital
How will CSPs become fast and flexible?
International digital money transfer transactions to reach 2bn by 2024
Time to rethink OSS/BSS transformation
Ryanair chooses Vodafone Business to transform digital infrastructure
Week in Telco IT
Hands up who’s making money in 5G? And who’s not?
A WEEK IN TELCO IT – 5G is starting strong, says Huawei. The company’s deputy chairman, Ken Hu, told its annual Mobile Broadband Forum (#MBBF) in Zurich, Switzerland last week that 5th Generation mobile communications “arrived faster than expected,” and that there are now 40 carriers in more than 20 countries supporting 136 different 5G-enabled devices. More...
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Talking Heads
Hansen Technologies and Sigma Systems combine to drive telecom business innovation and energy market expansion
Data analytics is the key to perfecting the customer experience
CSPs’ systems focus moves from support to enablement as digital transformation takes hold
5G transformations necessitate individualised approaches with integrated strategies
Expert Opinions
How to unlock your network intelligence to offer permanent roaming to IoT devices
The buffet of data that 5G serves the IoT could make it drowsy. Will MATRIXX Software step up to the plate?
Most machine learning projects fail: Here’s how to harness analytics successfully
Unitymedia drives value from big data analytics
Black Book
ACG Research report - Pushing the Boundaries of NFV: The Virtualized Digital Service Provider
Analysys Mason report: Operator spending on monetisation platforms declined by 3% in 2017, but 5G will drive demand
Digital services transformation – are we there yet?
VanillaPlus contract hot lists
Reports & whitepapers
New ways to monetise and market 5G to digital savvy customers
Everyone likes to talk about 5G uses cases, but customers are asking, what sets 5G apart from current 4G services? A recent study by Strategy Analytics tells it like it is – for 5G to be successful, network operators will have to take service innovation to the next level if they want customers to adopt […]
2 use cases prove open source is the right approach
Mobile operators face a range of challenges today from saturation, competition and regulation – all of which are having a negative impact on revenues. The introduction of 5G offers new customer segments and services to offset this decline. However, unlike the introduction of 4G which was dominated by consumer benefits, 5G is expected to be […]
Unitymedia drives value from big data analytics
As communications service providers (CSPs) rise to the challenge of generating value from their big data analytics, Philipp Gröne, a senior delivery expert at Unitymedia, explains how the German service provider has uncovered real cash from its deployment of Guavus big data analytics – an estimated seven-digit euro sum annually in opex savings and a […]