Top telecoms IT stories
Troubleticket
Is there any excuse for poor customer service in 2018?
A long legacy of excellent customer service means nothing when the level of service begins to decline. Even the smallest lapse can cause loyal customers to take their business elsewhere. I am one such customer.
Delivering flexibility for the modern workforce
Despite seemingly constant talk around workplace flexibility, successful remote working has yet to be achieved by many businesses. Whether it be the challenge of bringing together home-based workers or teams spread in disparate office locations, many UK businesses are still failing to enable secure and efficient remote working.
Going digital
How will CSPs become fast and flexible?
Personal data sharing by social media giants provides operator opportunity, says Openet report
Managing the digital transition for Communication Service Providers
Consumers prefer engaging with organisations through an AI/ human mix and want AI to be more like humans
Operator View
That’s entertainment!
BRAND NEW COLUMN
A few years ago, the question was asked many times, “who would want to watch a movie on a small screen?” Even with the advent of smartphones with larger displays, pundits and analysts (including this one) were still sceptical about the demand for small-screen entertainment, but how wrong we all were, writes Peter Dykes. More...
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Talking Heads
CSPs’ systems focus moves from support to enablement as digital transformation takes hold
5G transformations necessitate individualised approaches with integrated strategies
Future innovation brings together natural language, machine learning and artificial intelligence
Don’t wait for lightning to strike! Securing your digital transformation
Expert Opinions
Mobile data roaming revenues to reach $31 billion by 2022, despite ‘Roam Like at Home’ trend
Why service assurance and analytics is essential to support the growing Narrow Band IoT service revolution
Why the telecoms industry must get a grip on the Internet of Things
Ready, aim, fire – CSPs must put individual users at the centre of the digital value chain
Reports & whitepapers
ABI Research white paper pushes carriers to new strategies in IoT, outlines roles carriers must play to remain competitive
While carriers are keen to play a leading role in the Internet of Things (IoT) and smart cities markets, they may be bypassed by other market players if they do not act. And while a new white paper from ABI Research urges carriers to adopt new strategies to establish their position within the IoT
LTE is the reality today
Although the promise of 5G is both expansive and highly attractive, commercial deployments at significant volume and coverage still remain more than a year away and many markets will not see the technology widely deployed for at least five years. Therefore LTE is the reality in many markets for the foreseeable future.
Into the stratosphere – hyperscale connections for a profitable future
Mobile operators are faced with a series of challenges that hinder their ability to monetise mobility. Markets are saturated so growth is gone and, in some markets, the cost of providing a bit of data is already greater than the revenue doing so can generate.