Digital transformation

20 November, 2018

Companies need to rethink their structures to survive AI disruption

Within the next fifteen years, all specialised professions will be automated by artificial intelligence (AI), writes Charles Towers-Clark, the group chief executive of Pod Group. This technological shift will bring radical change to the workplace and make the vast majority of jobs redundant. But, just as with previous industrial revolutions, these new technologies will pave the way for a whole new wave of sectors and jobs too.

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16 November, 2018

Why CSPs need a code of ethics for customer data

Consumers taking control of their personal data has been a central theme of 2018, and not only in the many discussions around the General Data Protection Regulation (GDPR), writes Chad Wollen, the chief marketing officer of Smartpipe.  Although it may seem to many that this topic peaked with the arrival of the new data laws on the 25 May, it is only the beginning.

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14 November, 2018

Pathway opened to ‘modern telecoms services’ says Red Hat

Digital transformation and technology modernisation aren’t trends that are limited to the enterprise world. Behind the walls of proprietary stacks, many telecommunications service providers also want to use open innovation to evolve their infrastructure and services in an agile, flexible fashion. (more…)

13 November, 2018

What is customer engagement and is it the new black?

In competitive markets, product and price innovation are often yesterday’s news. In fact, in the telco market, the sort of ‘innovative’ offers long designed to attract new customers have increasingly been anything but innovative. Consider the industry standard bandwidth and/or minutes increase, says Adhish Kulkarni of Evolving Systems. (more…)

13 November, 2018

Does the modern telecoms CTIO know how to deliver a 5G digital revolution?

Despite a growing number of communications service providers (CSPs) converging CIO and CTO functions and teams, there is no single technology strategy in place to help guide this process. (more…)

09 November, 2018

Keep running to lead the race

The author is Fu Jianjun, CMO of Whale Cloud.

“It takes all the running you can do, to keep in the same place”, this is a dialogue between Alice and the Red Queen in the film Alice in Wonderland and also perfectly depicts today CSPs’ status quo. (more…)

07 November, 2018

What’s in your broadband toolkit to win the MDU battle?

A substantial percentage of the world, especially broadband-demanding millennials, live in multi-dwelling units (MDUs). The European Commission has proposed all European households should have access by 2025 to networks offering at least 100Mbps download speeds and upgradable to one gigabit, leading to a competitive Gigabit Society.  With nearly 40% percent of the EU population living in MDUs, there are numerous and lucrative opportunities for network building to meet EU goals and real-world millennial desires for broadband services, writes Ronan Kelly, the chief technology officer for EMEA and APAC at Adtran.

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06 November, 2018

Why a cloud expense management programme is essential

One of the greatest benefits of cloud computing is cost efficiency but there is a flip side, costs can get out control if services are not provisioned effectively or properly managed. Cloud service providers must be carefully selected based on the needs of the business and the prices and services they provide, writes Amanda Vernazza, a product marketing manager at Tangoe.

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31 October, 2018

Operators face up to the big 5G – part 2

In the second of a  two-part article, Job Baldry, the marketing director of Infinera, explains that while 5G offers capacity, existing cellular networks rely heavily on fibre optic links to connect cell towers to the core network.

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26 October, 2018

Consumers aren’t as opposed to bots as you might think, survey finds

While bots are often cited as a reason for poor customer service, new research from Genesys finds many U.K. consumers do not rank them high on their list of frustrations. In fact, when asked about the most irritating issue in customer service, only 8.6% of consumers cited speaking with a bot, (more…)