Big data analytics

23 July, 2021

6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy.

New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.

Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge. 

A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.

This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.

Inside this eBook, you’ll learn:

• How new service capabilities can help transform your relationships with customers
• How to simplify the customer journey, no matter the channel
• How to build loyalty and slash churn by delivering experiences that exceed expectations

If your customer service goals have always felt just out of your reach, read this eBook:

25 June, 2021

VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory.

MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show

For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.

Continue reading the Editor’s Comment on page 4 inside this special issue

Inside MWC CEO Guide:

• TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
• INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
• EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
• RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv

Plus! Industry, Company and must-read news!

REGISTER NOW TO READ THIS SPECIAL ISSUE

17 June, 2021

Many consumers would purchase a higher spec device if finance was available, research reveals

A survey released reveals there is wide spread confusion among consumers over whether or not they have taken out financing on their mobile phones. In the survey from Trustonic, only 27% of respondents stated they had taken device financing as part of an operator package.

25 May, 2021

The CEO Guide to Augmented Analytics 2021

Will augmented analytics unlock the value in your data?

Enterprises across the globe are drowning in data. There are lakes, warehouses, server farms and repositories that are full to bursting with data gathered from the digital processes of organisations.

10 May, 2021

How to maximise revenue from the 5G Value Plane

Mobile operators have customers lining up for 5G to enable services from IoT to augmented reality.

The versatility of 5G supports enormous device density per cell, huge throughput and ultra-low latency. These attributes singly or together open up a raft of opportunities, but mobile operators know that they can’t address these with precision by applying traditional telecoms models such as charging per-minute or megabyte of network utilisation.

Consumption here is different and requires understanding of the value of the connectivity and associated services to the end user.

This issue of Tech Trends assesses the huge number of options, considerations and ways in which mobile operators can monetise their 5G networks.

Inside this issue of the Tech Trends Report:

Every means to monetise must be maximised by Tech Trends managing editor George Malim

Analyst Report: How CSPs can better monetise their networks with 5G Value Plane? Jim Morrish, a founding partner of Transforma Insights, explores the opportunities.

Why 5G’s value is now plain to see. Exclusive interview with Avishai Sharlin, the general manager and head of Amdocs’ Technology Division.

REGISTER NOW TO READ REPORT! 

22 April, 2021

VOSS MaaS released to support CSPs and enterprises

VOSS Solutions, a provider of collaboration automation technology, has launched VOSS MaaS (Management as a Service). (more…)

06 April, 2021

How 5G will turbocharge IoT growth

5G is bringing new rich streaming services to the cell phone market, catering for massive increases in broadband use. At the same time, it is set to transform the IoT market, bringing both rich new data services as well as enabling huge new volumes of connected devices.

While there is a natural limit to the number of smartphones one person needs, there are no such limits for IoT devices. IoT will be everywhere and 5G is set to make it happen.

Pretty soon, there will be more connected cellular IoT devices than cell phones – and that’s just the beginning.

This whitepaper by Bob Emmerson and Robin Duke-Woolley of Beecham Research, explores:

• The key steps towards full 5G rollout and the new services implemented at each step
• Projected growth of 5G broadband IoT connections over the next five years
• How to meet the demands of massive IoT
• How to enhance the ability of 5G devices to acquire, aggregate and process data
• How 5G NB-IoT and LTE modules are enabling innovative smart solutions from smart grids to smart roads.

Register now to read the report!

23 March, 2021

Automation is the future, but good things do not come easily

In this day and age of everything real-time and self-serve, a business that does not implement a strategy of automation in its client acquisition process is in danger of becoming obsolete.

(more…)

22 March, 2021

Fibocom Launches High Performance LTE-A Cat 12 Module FG101 Based on Qualcomm SDX12

Shenzhen China – March 18th 2021 – Fibocom (Stock Code: 300638), a leading provider of cellular embedded wireless module solutions for the Internet of Things (IoT), announced the global launch of high performance 4G LTE Advanced category 12 module FG101. Highly integrated with competitive cost advantages, FG101 is an optimized 4G LTE-A module designed to provide high-speed connectivity in applications like FWA, intelligent security, industry 4.0 and connected cars, etc.

(more…)

17 March, 2021

Multi-Cloud: Can CSPs monetise beyond infrastructure?

The conversation about telco cloud has continued for more than a decade and communications service providers (CSPs) are showing greater willingness than ever before to run even critical systems from the cloud.