Big data analytics

19 June, 2017

Mobiles drive ID and enable CSPs to mine for golden nuggets of data

The World Bank estimates that 1.5bn people within developing countries lack any formal ID and therefore cannot access a range of vital services. Now, the Bank has announced ten principles of ID to support its Identification for Development (ID4D) programme. Here, Steve Polsky, the chief executive and founder of Juvo looks at how mobiles can drive ID and how the application of data science can drive new services and revenues. (more…)

22 May, 2017

Improved CSP performance requires a field service renaissance

While it’s no secret that CSPs perennially end up at the bottom of customer satisfaction reports, a survey this summer by the Institute of Customer Service report actually shows signs of significant improvement in the space. A shift in attitude and embracing new tools can help break CSPs’ poor customer service cycle, writes Mussy Kurt-Elli is CEO of QubeGB (more…)

18 May, 2017

What is this ‘GDPR’ I keep hearing about and how does it affect me?

A lot has been written and said lately about GDPR, not least of all by VanillaPlus. (See: GDPR compliance: We need to comply but where to begin? and More than half of companies in data protection survey will be affected by GDPR, but 5% don’t know what it is.

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05 April, 2017

A2P opportunity for mobile network operators, OTTs and enterprises revealed in new Mitto / Juniper white paper

Mitto AG, a global SMS mobile messaging provider, has released a new white paper, “Driving Business Through A2P Messaging.” The paper, authored by Juniper Research, a global provider for industry research and data, (more…)

10 March, 2017

Nokia claims a first for MIKA, a digital assistant customised for telecommunications operators

Finland-based Nokia has created a customised ‘digital assistant’ to improve telecom operators’ efficiency by providing engineers faster access to critical information. (more…)

08 March, 2017

Amdocs introduces aia digital intelligence platform

Amdocs has launched aia, pronounced “i-yer”, a telecoms industry-specific digital intelligence platform that implements business logic to automate and modernise a service provider’s business. The platform combines Amdocs’ domain expertise in managing business processes with state-of-the-art artificial intelligence (AI) and machine learning capabilities from global partners, including cognitive computing services from the IBM Watson platform. (more…)

22 February, 2017

Procera Networks and Brocade announce joint QoE offering

Procera Networks and Brocade have announced a system that combines Brocade’s Envision Fabric visibility product line with Procera’s eVolution Virtual Experience Probe to give mobile operators greater visibility and real-time access to deeper network, subscriber and traffic intelligence. The system has been designed in response to demand for better understanding of subscriber behaviours and how this impacts the OTT services they use. (more…)

14 February, 2017

Comptel launches My Digital Moments blueprint for personalising customer journeys

Comptel has revealed its My Digital Moments blueprint for enabling personalised digital customer journeys to help communications service providers’ (CSPs) in their quests to improve customer experience. The blueprint includes a self-service mobile application that provides insight, engagement and control over how customers consume digital services and gives operators a direct line to offer customised and relevant digital offerings. (more…)

06 February, 2017

Astellia updates Nova Analytics for service quality management

Astellia has enhanced its Nova Analytics Business Intelligence system to enable service operation centres (SOCs) with a service quality management (SQM) application. (more…)

20 January, 2017

EIT Digital begins work on Hadoop open source product and start-up to take innovation to market

EIT Digital the European open innovation organisation has launched a new Innovation Activity* called HopsWorks to work on a next generation Hadoop open-source software framework for distributed storage and processing of very large data sets. (more…)