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18 October, 2018
In an increasingly diverse and competitive marketplace, telecoms executives need to cut through the noise and distinguish themselves from other providers, writes Scott Logie, the customer engagement director of REaD Group. Through consumer data, key players in the industry can offer a service fit for modern consumers, engendering loyalty with tailored offers and timely communications.
15 October, 2018
In the second part of their article, Chris Gilmour, the technical practice lead, and Mark Holder, an account director, at Axians UK, outline a five-step approach to next generation network success.
15 October, 2018
Communication Service Providers (CSPs) are under pressure. Increased competition from Over-The-Top (OTT) providers as well as renewed regulatory scrutiny are affecting traditional income sources, says Andres Alvargonzalez, marketing director, Nuance Communications. (more…)
09 October, 2018
Telefónica’s Data Unit, Luca has unveiled its new Big Data solutions based on Artificial Intelligence (AI). Two years after the unit’s creation, its multi-sectoral offer of Big Data is evolving with the integration of new advanced analytic capabilities. (more…)
08 October, 2018
VanillaPlus Q&A w/Neil Lilley, Solution Marketing Manager, Ericsson Digital Services How big data analytics can help service providers get closer to their customers and compete on quality. Despite brisk demand for broadband mobile services worldwide, telecom service providers are facing downward pricing pressure and increased competition, resulting in stagnant growth. The reality is that, while […]
27 September, 2018
Staying in business is increasingly a challenge for companies, let alone expanding and attracting new customers. But in today’s competitive landscape, growth and diversification is a necessity. Wisdom tells us that companies that don’t grow eventually shrink. When companies stagnate they don’t improve, while the competition does. To stay on top of their game, companies have to innovate, understand and meet customers’ needs and deliver a superior customer experience. This is where predictive analytics can help, writes Jonathan Wax, the vice president for EMEA of NICE Nexidia.
26 September, 2018
(Sponsored)
Realising the potential of the Internet of Things and the often-quoted promise of 50 billion connected devices by 2020, relies on the very tangible challenge of enabling affordable connectivity to low-bandwidth use cases. (more…)
24 September, 2018
NetOps teams must proactively find issues on the network before they turn into problems, writes Jay Botelho, the head of products at Savvius, a LiveAction company.
24 September, 2018
Just as cloud is becoming more widespread, and organisations are wrestling with the new challenge of managing multiple cloud providers, a few experts are predicting cloud’s demise. In my view, writes Richard Blanford, the managing director of Fordway, they have realised that business needs are changing but are asking the wrong question. Here’s why, and how I believe cloud will evolve.
20 September, 2018
Industries such as retail, payments and financial services have been the obvious targets for cybercriminals for many years, writes Jason Lane-Sellers, the president of the Communications and Fraud Control Association (CFCA) and the director of solution consulting at ThreatMetrix.
