11 October, 2021Why network operators should be responsible for protecting consumers and SMBs
With responsibility comes revenue – why network operators should be responsible for protecting consumers and SMBs.
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Big data analytics
11 October, 2021
05 October, 2021How to become a customer experience leader in challenging times
Now more than ever, it has become critical to engage each and every customer with empathy. CSPs need to hit the mark on every interaction, ensuring it’s completely relevant and tailored to the individual customer.
50% of CSP employees surveyed indicated that making sure customers ‘feel like the company cares’ was a top CX priority with 73% of CSP decision-makers saying that customers should be engaged individually.
This Pega study explores how real-time decisioning has helped CSPs increase customer satisfaction, deliver exceptional CX at scale and build long-term customer relationships.
Moments of opportunity open – and close – within seconds.
Learn how real-time decisioning can not only level up your CX and help you win opportunities but move fast to ensure, you’re always in the right place at the right time for your customers.
Register now to read this study and learn:
• What is real-time decisioning?
• How real-time helps CSPs meet customer demands
• How does real-time impact customer experience?
• Data management platforms vs Customer data platforms vs Real-time decision engines
• Real time use cases helping CSPs take their CX to the next level
• Three key areas where businesses see improvement with real-time
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13 September, 2021Telcos look to data sovereignty to drum up new business
Deutsche Telekom subsidiary T-Systems is showing that US big tech companies can’t always have it their own way in Europe when it comes to data provision. Business technology journalist, Antony Savvas looks at how data sovereignty is and should be providing good openings for telcos.
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01 September, 2021How will telecoms reinvent voice and messaging for a new dawn?
Operators re-invent voice and messaging for a new dawn in telecoms
The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services. Operators have worked within the constraints of the traditional market place, bringing ultra-robust, high-availability services to market rather than the best effort beta products of the digital age that rely on customer-led development.
More recently, alternatives to operators’ traditional core business – voice and messaging – have arrived and it's now time for the telecoms industry to reinvent these offerings for a new dawn.
Inside this issue:
'Editors' Overview and Analyst Report: George Malim says that far from fading out, voice and messaging monetisation is set for a bright new dawn as 5G, RCS, and the digital economy converge on telecoms
Interview: Jorn Vercamert explains why wholesale carriers have a new role and emphasis in the communications market as their ability to provide secure and trusted infrastructure is recognised by enterprises
Whitepaper: Application-to-peer (A2P) messaging is one area where operators continue to see steady growth but there is still greater potential to mine. This whitepaper reveals four operator strategies to improve enterprise messaging monetisation
Register now to read New TrendingTech Magazine
23 July, 20216 steps to simplifying customer service
Let’s face it, achieving frictionless customer service isn’t easy.
New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.
Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge.
A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.
This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.
Inside this eBook, you’ll learn:
- How new service capabilities can help transform your relationships with customers
- How to simplify the customer journey, no matter the channel
- How to build loyalty and slash churn by delivering experiences that exceed expectations
If your customer service goals have always felt just out of your reach, read this eBook:
25 June, 2021VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms
Attendance is optional, attention is mandatory.
MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show
For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.
Continue reading the Editor’s Comment on page 4 inside this special issue
Inside MWC CEO Guide:
- TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
- INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
- EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
- RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv
Plus! Industry, Company and must-read news!
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17 June, 2021Many consumers would purchase a higher spec device if finance was available, research reveals
A survey released reveals there is wide spread confusion among consumers over whether or not they have taken out financing on their mobile phones. In the survey from Trustonic, only 27% of respondents stated they had taken device financing as part of an operator package.
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25 May, 2021The CEO Guide to Augmented Analytics 2021
Will augmented analytics unlock the value in your data?
Enterprises across the globe are drowning in data. There are lakes, warehouses, server farms and repositories that are full to bursting with data gathered from the digital processes of organisations.
Within this are gold nuggets of transformational insights but too often these are the proverbial needles to be discovered in giant haystacks.
Performing analytics is vital but data scientists are in short supply and the volume of data involved demands automated tools to be both quick enough to generate valuable insights and cheap enough to be viable at scale.
Augmented analytics is a concept that has emerged to address this need.
Inside This Guide:
- Interview: Subex’s Vinod Kumar shares the detail on the company’s new HyperSense augmented analytics system and explains how it democratises data insights.
- 6-Page Report: Will augmented analytics unlock the value in your data? VanillaPlus assesses the extent to which augmented analytics will enable CSPs to uncover valuable insights from across their data lakes, warehouses and pools.
- News: How MATRIXX Software is supporting multiple TPG Telecom brands on a single platform and go inside MTN South Africa's deal extension with CSG.
- The Contract Hot List: The latest deals, contract wins and deployments in telecoms IT
Register or login to read.
10 May, 2021How to maximise revenue from the 5G Value Plane
Mobile operators have customers lining up for 5G to enable services from IoT to augmented reality.
The versatility of 5G supports enormous device density per cell, huge throughput and ultra-low latency. These attributes singly or together open up a raft of opportunities, but mobile operators know that they can’t address these with precision by applying traditional telecoms models such as charging per-minute or megabyte of network utilisation.
Consumption here is different and requires understanding of the value of the connectivity and associated services to the end user.
This issue of Tech Trends assesses the huge number of options, considerations and ways in which mobile operators can monetise their 5G networks.
Inside this issue of the Tech Trends Report:
Every means to monetise must be maximised by Tech Trends managing editor George Malim
Analyst Report: How CSPs can better monetise their networks with 5G Value Plane? Jim Morrish, a founding partner of Transforma Insights, explores the opportunities.
Why 5G’s value is now plain to see. Exclusive interview with Avishai Sharlin, the general manager and head of Amdocs’ Technology Division.
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22 April, 2021VOSS MaaS released to support CSPs and enterprises
VOSS Solutions, a provider of collaboration automation technology, has launched VOSS MaaS (Management as a Service). (more…)
Relax time
Read the new novel by
J.J. Cowan on Africa’s conflict minerals trade and forced labour. 5* Reviews on Amazon.co.uk Paperback & Kindle
