|
|
|
18 August, 2017
In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for communication service providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections, writes Ravi Palepu, the global head of telco solutions at Virtusa. (more…)
18 August, 2017
Any type of data breach, whether due to an external hacking incident or an internal staff error, is a significant issue that needs immediate attention, writes Emma Roe, a partner and head of commercial at law firm Shulmans LLP. (more…)
03 August, 2017
Communications service providers (CSPs) have some of the richest, and largest, sources of customer data in the world, but understanding how to use it internally to benefit the business can be challenge, never mind navigating the opportunities available in monetising it, writes Małgorzata Siwiec, the marketing director for the Telecommunications Business Unit at Comarch.
19 July, 2017
Jennifer Roubaud, the UK and Ireland country manager for Dataiku, explains how to pave the way for artificial intelligence (AI) and self-maintenance by first optimising your operations with predictive maintenance. (more…)
10 July, 2017
Companies across every industry are striving to make better use of data – to improve the efficiency of processes and gain a deeper understanding their customers, writes Ravi Palepu, the global head of Telco Solutions, Virtusa. Communication service providers (CSPs) have many terabytes of data crossing their networks every day, so are in a prime position to take advantage. (more…)
07 July, 2017
Centerbridge Partners, L.P, a private investment firm, announced that it has signed a definitive agreement to acquire enterprise software providers Syncsort Incorporated and Vision Solutions, Inc. from Clearlake Capital Group, L.P. (more…)
19 June, 2017
The World Bank estimates that 1.5bn people within developing countries lack any formal ID and therefore cannot access a range of vital services. Now, the Bank has announced ten principles of ID to support its Identification for Development (ID4D) programme. Here, Steve Polsky, the chief executive and founder of Juvo looks at how mobiles can drive ID and how the application of data science can drive new services and revenues. (more…)
22 May, 2017
While it’s no secret that CSPs perennially end up at the bottom of customer satisfaction reports, a survey this summer by the Institute of Customer Service report actually shows signs of significant improvement in the space. A shift in attitude and embracing new tools can help break CSPs’ poor customer service cycle, writes Mussy Kurt-Elli is CEO of QubeGB (more…)
18 May, 2017
A lot has been written and said lately about GDPR, not least of all by VanillaPlus. (See: GDPR compliance: We need to comply but where to begin? and More than half of companies in data protection survey will be affected by GDPR, but 5% don’t know what it is.
05 April, 2017
Mitto AG, a global SMS mobile messaging provider, has released a new white paper, “Driving Business Through A2P Messaging.” The paper, authored by Juniper Research, a global provider for industry research and data, (more…)
