Managed services

09 April, 2018

What to look for in a UCaaS provider

As the workplace continues to evolve we see new technologies and services entering the business environment, writes Dave Ricketts, the head of marketing at Six Degrees. The office of the future is being shaped by factors such as flexible working hours, shared information, cloud technology and working from pretty much anywhere. So how can organisations that depend on voice, messaging, presence and collaboration, better utilise tech and services to support employee productivity, irrespective of location and what device they use?

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29 January, 2018

Predictive Analytics – How to train your network analytics systems

Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage. (more…)

02 October, 2017

Infomedia launches direct carrier billing to Bahrain and Egypt

London, UK. October 2, 2017: Infomedia, a global provider of Direct Carrier Billing (DCB), today announced further expansion into the Middle East and North Africa (MENA). (more…)

20 September, 2017

5 tips for managing UC applications

We’ve all experienced web pages that load slowly or time out. But what’s even more annoying is a laggy or choppy VoIP call or live video stream. After decades of improved network technologies, ever-increasing bandwidth and speeds, why are we still having problems, and what should network engineers do about it? Chris Bloom, a technology evangelist at Savvius provides some answers.

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21 August, 2017

How mobile operators and enterprises can work together for smart enterprise mobility

We know that businesses want reliable mobile service for their staff, clients, visitors and, where necessary, the public – and the ability to deliver this everywhere, easily and cost-effectively, writes Costa Tsourkas, the head of business development at NEC UK.

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06 March, 2017

How to prepare your FMS for new services and new networks

The telecoms industry has always suffered from the malicious impacts of fraudsters. Whether it was bashing the edges of coins to make coin operated phones accept lower value coins, dealer frauds at calling card vendors or the emergence of mobile malware usage, the industry has come to an acceptance that some revenue will be lost to fraud. (more…)

23 January, 2017

Comarch to manage billing, apps and IT operations at Síminn Iceland

Comarch will support Icelandic CSP Síminn in improving its multi-service, multi-technology and multi-vendor IT environment and operations. The implemented Comarch managed services will not only reduce opex, but will also enable the company to achieve excellence in operational processes, Comarch claims. The long-term contract was signed in November 2016. (more…)

03 November, 2016

VanillaPlus Black Book 2016

As the telecoms industry continues to go through the greatest transformation since the introduction of IP technology – and possibly ever – this, the third VanillaPlus Black Book, paints a picture of an industry fully engaged in change. The analyst reports and executive interviews assembled here explore how new technologies and capabilities are creating new opportunities for communications service providers (CSPs) to create new services, new business models and new revenues. It’s an exciting time and one that is truly stretching CSPs, their network and IT teams and, by extension, their suppliers.

05 September, 2016

Enghouse Interactive agrees partnership with Skype specialist Koris

Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner programme to enhance the reach and quality of its Skype for Business offering.   (more…)

11 August, 2016

RCN Business launches managed security service with Versa Networks

RCN Business, a communications provider delivering network solutions for voice, data and video, and Versa Networks, have announced the launch of RCN Managed Security, a cloud-based managed security service enabling businesses to efficiently manage information security and monitor network activity. The service is available now to RCN Business customers using the company’s fiber-based services. (more…)