Managed services

08 October, 2019

SD-WAN is a lever in the door for the new world of software-defined telecoms says Verizon’s Cantor

Oliver Cantor is associate director of product strategy at Verizon and is focused on communicating the company’s software defined and virtualisation strategy to enterprise customers. The emergence of these technologies is enabling the telecoms industry’s transformation into a provider of digital infrastructure for enterprises. At the same time, enterprises are transforming through digitalisation and Verizon has developed products and services to support them in this agile, new world he tells VanillaPlus managing editor George Malim

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19 September, 2019

CenturyLink brings together adaptive networking, agile IT and security to fuel customers’ digital transformations

With enterprises digital transformation initiatives starting to bear fruit, George Malim, caught up with Julia Fraser, the vice president of sales, UK and Ireland at CenturyLink, to find out her view of the transformation of the company and its portfolio of offerings and how it is helping customers to achieve their digital business goals.

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19 July, 2019

Volaris acquires MDS Global to add to telecoms software portfolio

 

BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.

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Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief

Nick Silverwood,
Plusnet Business

Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head of business at Plusnet, the provider of telephony and broadband services to the residential and small business market, says what small business customers really want is reliable, fixed price connections backed by high quality customer service. Moving to cloud or adopting unified communications are a long way from the minds of retailers who have just opened their first shop. They’ll wait until technologies are mature, he tells VanillaPlus managing editor George Malim

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11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

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05 June, 2019

Delivery of digital infrastructure is the differentiator, says HGC chief digital officer

Jacqueline Teo is the chief digital officer of HGC Global Communications, the fixed line and ICT service provider that is extending from its roots serving the Hong Kong market to address international markets via its pan-Asian network capacity, including cable into China. Speaking at the TM Forum’s Digital Transformation World event in Nice, France, last month she tells George Malim how the company is innovating on all fronts to compete in the mature Hong Kong market, to develop further its newly acquired operations in Myanmar and to harness software defined network (SDN) technology to enable a more agile mode of operation.

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09 May, 2019

CenturyLink’s Dalvi explains expanded Google Cloud partnership benefits for enterprises

As the lines between IT and telecoms services provision continue to blur, Mahesh Dalvi, the vice president of global IT solutions at managed services at CenturyLink, tells George Malim how service providers are moving way beyond connectivity to provide IT services and consulting that support customers’ digital transformations. Partnerships with specialists are a vital enabler of this.

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25 April, 2019

Verizon pursues ‘sell with’ strategy to provide integrated connectivity to Microsoft Teams users

Telecoms operators are circling the enterprise services market as they seek out new sources of revenue. The aim isn’t necessarily to become IT providers themselves but to assemble attractive packages of popular enterprise software alongside communications capacity and infrastructure.

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29 March, 2019

It’s time for telcos to try for another trillion

The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.

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Intelligent communications across borders – the future workplace

John Baldwin, the voice and unified communications director at Colt Technology Services explains how international businesses can increase productivity and employee satisfaction by tightly integrating key desktop applications and unified communications in the cloud.

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