Managed services

02 June, 2022

Transport network transformation : A critical component of the CSP to DSP journey

Communication service providers (CSPs) are on a journey to transform themselves into digital service providers (DSPs). Per a recent Optica report, 51% of CSPs believe that their digital transformation is “well advanced” across their business, compared to only 39% last year. In contrast, 47% indicated that their digital transformation is advanced in only a few areas or still at an early stage (Omdia 2022, n=67), says Tim Doiron, vice president of solutions marketing at Infinera.

14 April, 2022

US mobile provider chooses USU knowledge management

Möglingen, Germany. 14 April, 2022 – An American mobile communications provider has chosen USU Knowledge Management to optimise and deliver its customer service. Their aim is to create a high-quality and innovative service experience for customers anytime, and in any channel. The mobile phone provider will also use USU’s help centre to extend their support information for self-service on their website, while still centrally managing it from their knowledge base and thus not requiring duplicate maintenance effort.

08 December, 2021

Amdocs and Giesecke+Devrient (G+D) to provide eSIM management for Orange

Amdocs, a provider of software and services to communications and media companies, and global security technology group Giesecke+Devrient (G+D), a provider of connectivity and subscription management solutions, announced a joint collaboration to provide Orange Belgium’s enterprise customers with the ability to order, activate and manage embedded SIM (eSIM) on their employees’ devices.

10 November, 2020

How to thrive in the Age of The Customer

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.

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26 March, 2020

Nokia WING chief says it’s not too early to add 5G and edge capabilities for IoT

Nokia launched WING, its Worldwide IoT Network Grid, in 2017 to provide organisations with a single global supplier of connectivity, edge and other resources with the aim of accelerating and simplifying global deployments for communications service providers (CSPs) and their enterprise customers. George Malim recently spoke to Ankur Bhan, the head of the Nokia WING business, to catch up on the unit’s progress.

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24 March, 2020

ZTE unveils its first 5G video smartphone Axon 11 in China

ZTE Corporation, a international provider of telecommunications, enterprise and consumer technology solutions for the mobile Internet, has officially unveiled the its first 5G video smartphone ZTE Axon 11 5G in China. The smartphone features exceptional 5G performance, elegant design, powerful video shooting and editing functions. (more…)

17 March, 2020

Nokia expands WING with 5G IoT capabilities

Nokia has announced that it is evolving its Worldwide IoT Network Grid (WING) managed service with 5G and edge capabilities. The upgrade facilitates operators in offering 5G IoT services without having to invest in global infrastructure. (more…)

11 March, 2020

Telia’s Fridström explains how fibre providers can avoid a subsea sinking feeling

Subsea cable capacity will provide the backbone capacity to enable the vast number of new business requirements that are arriving with 5G, artificial intelligence, machine learning and within IoT. However, price pressure on cable providers, the demise of the consortium model and continued transformational innovation in technology are radically altering the operational mode – and economics – for subsea cable owners. Mattias Fridström, the chief evangelist at Telia Carrier, tells George Malim what this new mode of operation looks like and the challenges subsea cable operators face in meeting the new needs of customers while maintaining profitability.

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06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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21 January, 2020

Cloud will deliver the promise of simplicity in 2020, says Virgin Media Business

Cloud is nothing new and it has been embraced by organisations of all types. However, managing cloud solutions has become complex to the extent that it is creating problems for organisations rather than delivering on the cloud promise of simplicity.

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