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19 July, 2019
BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.
Nick Silverwood,
Plusnet Business
Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head of business at Plusnet, the provider of telephony and broadband services to the residential and small business market, says what small business customers really want is reliable, fixed price connections backed by high quality customer service. Moving to cloud or adopting unified communications are a long way from the minds of retailers who have just opened their first shop. They’ll wait until technologies are mature, he tells VanillaPlus managing editor George Malim
11 June, 2019
Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.
05 June, 2019
Jacqueline Teo is the chief digital officer of HGC Global Communications, the fixed line and ICT service provider that is extending from its roots serving the Hong Kong market to address international markets via its pan-Asian network capacity, including cable into China. Speaking at the TM Forum’s Digital Transformation World event in Nice, France, last month she tells George Malim how the company is innovating on all fronts to compete in the mature Hong Kong market, to develop further its newly acquired operations in Myanmar and to harness software defined network (SDN) technology to enable a more agile mode of operation.
09 May, 2019
As the lines between IT and telecoms services provision continue to blur, Mahesh Dalvi, the vice president of global IT solutions at managed services at CenturyLink, tells George Malim how service providers are moving way beyond connectivity to provide IT services and consulting that support customers’ digital transformations. Partnerships with specialists are a vital enabler of this.
25 April, 2019
Telecoms operators are circling the enterprise services market as they seek out new sources of revenue. The aim isn’t necessarily to become IT providers themselves but to assemble attractive packages of popular enterprise software alongside communications capacity and infrastructure.
29 March, 2019
The telecoms market is worth about US$1tn but revenues are under pressure and networks are even more thirsty for cash as 5G begins deployment. What communications service providers (CSPs) need is a vision for a future world in which their efforts and investment are rewarded by revenues from a market of similar value. Intriguingly, writes George Malim, such a market already exists and the companies in it are already CSPs’ customers.
John Baldwin, the voice and unified communications director at Colt Technology Services explains how international businesses can increase productivity and employee satisfaction by tightly integrating key desktop applications and unified communications in the cloud.
In spite of public protests, the Federal Communications Commission (FCC) announced plans to end the use of net neutrality in 2015, and in June 2018 the US officially repealed the rules that restricted the way internet providers could treat data. The impact was quickly felt. Research released in September 2018 by Northeastern University and the University of Massachusetts revealed that YouTube, Netflix, Amazon Prime Video and NBC Sports were the main targets of slowing data speeds, or throttling.
12 February, 2019
Pressure is mounting for communications service providers (CSPs) to begin helping their customers prevent cyber-attacks, but this can be especially tough when users have entire families to protect, writes Neil Cook, the vice president of Products Security at Open-Xchange. Often, this can mean providing protection on upwards of five smart devices, such as virtual assistants, smart fridges and smart thermostats, per household – and that’s in addition to more conventional devices, like smartphones and laptops.
