24 May, 2017

How technology has humanised the recruitment process for CSPs

About twenty-five years ago when I was a young, bright-eyed corporate recruiter in the telecoms industry, I never thought I’d be talking about robots and their place in the world of talent acquisition, writes Darcy Wells, the head of solution design at Alexander Mann Solution. Of course, I also never thought that my cell phone would also be my Walkman, my camera, my calendar and, for good measure, would make restaurant reservations for me. (more…)

24 May, 2017

ZTEsoft holds 2017 annual summit in Nice chateau with announcements in IoT and SDN/NFV

ZTEsoft, an operational technology software provider, held its 2017 annual summit under the theme of “Together” on May 18 in Nice, France. (more…)

24 May, 2017

North State network uses Genband’s Network Transformation Solution to Support Residential and Business Communications Offerings

Genband™, a provider of real-time communications software solutions, announced that North State, a fibre optic network, cloud and IT services provider, has deployed its industry-leading Network Transformation solution, which includes the newly enhanced C20 Call Controller. (more…)

24 May, 2017

Sweden’s Digpro strengthens management team with new skills

Digpro, a supplier of geographic IT and Network Lifecycle Management in Scandinavia, continues to grow in the Swedish as well as the global market. The company is now expanding its management team with a new Support manager and a new application manager. (more…)

24 May, 2017

7 key points that will define the future of Wi-Fi

Since its birth in 1985, the Wi-Fi “industry” has grown exponentially. Although originally designed to replace Ethernet cables in local computer networks, nowadays Wi-Fi’s use is ubiquitous. Fon, a carrier Wi-Fi provider, believes that Wi-Fi has to be an integrated and customer-centric technology. (more…)

23 May, 2017

Can an IT DevOps approach speed up CSP Innovation?

In this article Blue Telecom Consulting (BlueTC) suggests that communications service providers (CSPs) should look to their strongest competitors for inspiration in the search for new innovation and operational models to reduce CapEx, gain efficiencies and grow revenue

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23 May, 2017

UK and US small to medium-sized enterprises demand more value-added services from telcos

Dubber, a provider of call recording and voice analytics software solutions, has conducted an SME (small to medium-sized enterprise) market survey across the UK and US, looking at the role of telephony for business in both geographical regions. (more…)

23 May, 2017

Mobile operators must embrace the $100bn mobile advertising market, says Strategy Analytics

Mobile operators should be doing more to leverage subscriber data in mobile advertising, particularly in the face of stalling service revenue. (more…)

22 May, 2017

Improved CSP performance requires a field service renaissance

While it’s no secret that CSPs perennially end up at the bottom of customer satisfaction reports, a survey this summer by the Institute of Customer Service report actually shows signs of significant improvement in the space. A shift in attitude and embracing new tools can help break CSPs’ poor customer service cycle, writes Mussy Kurt-Elli is CEO of QubeGB (more…)

22 May, 2017

Digital Maturity Model: A holistic approach to transformation

As margins in existing markets erode and technology such as cloud and 5G create new business models and opportunities, Communications Service Providers (CSPs) now recognise that successful digital transformation requires radical change. (more…)