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11 October, 2018
(Sponsored) — Dallas, Texas, USA. October 11th, 2018 – Flash Networks reports it has acquired three new customers by providing 20%+ Roaming expense reduction. (more…)
02 October, 2018
(Sponsored News): Service providers continue to struggle with significant telecom fraud losses despite having implemented sophisticated revenue assurance processes and fraud management systems. While quantifying the exact financial impact of fraud is difficult, as it often takes place in the background, leading industry organisations and assurance companies estimate that between 0.6%¹ to 2%² of total annual telecom revenues are lost to fraud. (more…)
12 April, 2018
Telecoms fraud is an expensive business, writes Katia Gonzalez, the head of fraud operations at BICS. According to the most recent Global Fraud Loss Survey by the Communications Fraud Control Association, fraud cost the industry a huge US$29.2 billion last year alone. This figure was down by more than 23% on 2015’s total, which is certainly encouraging, but the potential remains for the various types and methods of telecoms fraud to do some substantial financial and reputational damage.
12 March, 2018
Tutela worked with a number of partner applications (with its software embedded) at the recent Mobile World Congress 2018 in Barcelona to gather data points and insights during the conference. (more…)
07 February, 2018
Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence.
Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to acquire the customer are lost.
Operators typically spend astronomical amounts on getting customers, even though the cost of retaining an existing customer could be as much as 50 times lower than acquiring a new client. This is a vast, yet relatively unexplored and potentially profitable opportunity for mobile operators.
Systematic churn prevention requires predicting and behavioural modelling based on a vast amount of data living in several locations on the network, and gets continuously updated.
Could artificial intelligence and big data be applied in an economical way to help operators turn around their churning customers? This needs dedicated resources and investments in big data analytics and machine learning, which would be able to detect low signals and see correlations that normal rule engines or humans cannot see.
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22 January, 2018
Tele Columbus has selected Netcracker Technology‘s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group. The group has grown substantially following its acquisition of Primacom and Pepcom. (more…)
04 December, 2017
A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on how business is done and how we live our lives.
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23 October, 2017
So there I was, discussing subscriber fraud last week in the steamy heat of Miami Beach with WeDo Technologies’ North America VP, Thomas Steagall, says Jeremy Cowan. Outside, it was still hot enough for Factor 35 and we were both trying to concentrate on profit margins. (more…)
06 October, 2017
In June of this year the barriers to roaming data usage disappeared with the lifting of EU roaming surcharges, writes Matthew Jones, the head of mobile solutions at Telia Carrier. Immediately after the new legislation came into force, traffic on the Telia Carrier IPX Backbone network rose dramatically and this trend has continued across the summer. It was perfect timing for consumers as they started the summer exodus to the sun, but of course business users have also seen benefits that will positively and directly impact their operational costs. (more…)
12 September, 2017
A new study from Juniper Research has found that operator revenues from international mobile data roaming are expected to grow at an average annual growth rate of 8%, reaching $31 billion (€25.93 billion) in 2022 compared to $21 billion (€17.57 billion) in 2017. This is despite a global fall in data revenues by 11% in 2017 – including a 46% decline in West Europe – (more…)
