Revenue management - VanillaPlus - The global voice of Telecoms IT

12 April, 2018

How AI can help in the fight against fraud

Telecoms fraud is an expensive business, writes Katia Gonzalez, the head of fraud operations at BICS. According to the most recent Global Fraud Loss Survey by the Communications Fraud Control Association, fraud cost the industry a huge US$29.2 billion last year alone. This figure was down by more than 23% on 2015’s total, which is certainly encouraging, but the potential remains for the various types and methods of telecoms fraud to do some substantial financial and reputational damage.

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12 March, 2018

Mobile insight from 23,000 attendees at Mobile World Congress shows fastest network and most popular devices

Tutela worked with a number of partner applications (with its software embedded) at the recent Mobile World Congress 2018 in Barcelona to gather data points and insights during the conference. (more…)

07 February, 2018

Can artificial intelligence help operators prevent customer churn and revenue drain?

Global mobile operators collectively lose tens of billions of euros annually, to customer churn. The impact of churn on a mobile operator’s profitability is of consequence.

Churn impacts the operator’s financials in several ways. Firstly, operators lose the future revenue that a churned customer can provide. Secondly, all the marketing investments and resources used to acquire the customer are lost.

Operators typically spend astronomical amounts on getting customers, even though the cost of retaining an existing customer could be as much as 50 times lower than acquiring a new client. This is a vast, yet relatively unexplored and potentially profitable opportunity for mobile operators.

Systematic churn prevention requires predicting and behavioural modelling based on a vast amount of data living in several locations on the network, and gets continuously updated.

Could artificial intelligence and big data be applied in an economical way to help operators turn around their churning customers? This needs dedicated resources and investments in big data analytics and machine learning, which would be able to detect low signals and see correlations that normal rule engines or humans cannot see.

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22 January, 2018

Germany’s Tele Columbus selects Netcracker’s revenue management solution as a group B2B and B2C billing platform

Tele Columbus has selected Netcracker Technology‘s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group. The group has grown substantially following its acquisition of Primacom and Pepcom. (more…)

04 December, 2017

How CSPs will create value in the digital revolution

A common mistake in the communications service provider (CSP) market right now is to target digital transformation as the end game for the industry. The reality is that digital transformation is simply an enabling step for the far wider-reaching digital revolution which will have far greater impacts not only on the telecoms industry but on how business is done and how we live our lives.

The digital revolution is more about society than technology, although technological progress in the form of big data, cloud computing, robotics, virtualisation, artificial intelligence and augmented and virtual reality, is creating the foundation, this revolution is more about radical changes in the way and scale of value creation and how this value is perceived and consumed by the society.

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23 October, 2017

A week in Telco IT: Tough gig, but someone has to do it!

So there I was, discussing subscriber fraud last week in the steamy heat of Miami Beach with WeDo Technologies’ North America VP, Thomas Steagall, says Jeremy Cowan. Outside, it was still hot enough for Factor 35 and we were both trying to concentrate on profit margins. (more…)

06 October, 2017

EU roaming’s new challenges and opportunities for mobile operators

In June of this year the barriers to roaming data usage disappeared with the lifting of EU roaming surcharges, writes Matthew Jones, the head of mobile solutions at Telia Carrier. Immediately after the new legislation came into force, traffic on the Telia Carrier IPX Backbone network rose dramatically and this trend has continued across the summer. It was perfect timing for consumers as they started the summer exodus to the sun, but of course business users have also seen benefits that will positively and directly impact their operational costs. (more…)

12 September, 2017

Mobile data roaming revenues to reach $31 billion by 2022, despite ‘Roam Like at Home’ trend

A new study from Juniper Research has found that operator revenues from international mobile data roaming are expected to grow at an average annual growth rate of 8%, reaching $31 billion (€25.93 billion) in 2022 compared to $21 billion (€17.57 billion) in 2017. This is despite a global fall in data revenues by 11% in 2017 – including a 46% decline in West Europe – (more…)

12 September, 2017

Maintel sees continued revenue growth in 2017

Managed communications services provider, Maintel announced revenues are up by 68% to £63.8 million (€70.33 million) in the first half of 2017, rising from £38.1 million (€42 million) in same period of 2016. (more…)

19 June, 2017

ML and AI – the future of revenue assurance and fraud management

Machine learning (ML) and artificial intelligence (AI) – algorithms that learn from data and make predictions – are unlocking opportunities for businesses in almost every field. If you’ve shopped online and suddenly seen advertisements for items suspiciously tailored to your taste, then you’ve seen the wonders of ML and AI at work. (more…)