07 February, 2017

Enabling location-based services to drive business

Providing insight on customer movement and behavior can enable next-generation mobile service delivery capable of growing revenues, improving brand awareness and increasing customer loyalty.

13 December, 2016

Making Sense of the Evolving Business Services Market

New research conducted by market analysts, Heavy Reading has probed over 60 telcos around the world about how they’ve had to adapt their service offerings to meet the rapidly changing business services market. In this report, we reveal what they believe to be the biggest market opportunities both by sector and by technology. Highlights include: […]

03 November, 2016

VanillaPlus Black Book 2016

As the telecoms industry continues to go through the greatest transformation since the introduction of IP technology – and possibly ever – this, the third VanillaPlus Black Book, paints a picture of an industry fully engaged in change. The analyst reports and executive interviews assembled here explore how new technologies and capabilities are creating new opportunities for communications service providers (CSPs) to create new services, new business models and new revenues. It’s an exciting time and one that is truly stretching CSPs, their network and IT teams and, by extension, their suppliers.

14 July, 2016

CEM 2016 – Can CSPs use intelligence from multiple sources to win the customer experience battle?

Our VanillaPlus CEM Insight report contains 21 pages exploring how CEM is changing to take account of intelligence gathered from multiple sources of data.

The Insight contains a VanillaPlus-commissioned report from analyst firm Stratecast | Frost & Sullivan and includes features and interviews to help you gain a greater understanding of the role of CEM as the portfolio of services offered by CSPs grows

18 May, 2016

Alun Lewis, Editor of IoT Now magazine passes away

Kings Hill, Kent, UK. May 17, 2016 — It is with the greatest sadness and regret that we have to report that Alun Lewis, the editor of IoT Now print magazine has passed away. (more…)

14 September, 2015

Active 5G connections to reach 240 million by 2025, powered by the Internet of Everything

A new report from Juniper Research forecasts rapid adoption for 5G from 2025 onwards, with active connections representing a threefold increase from 2024 to reach 240 million by then. However, this will represent a very limited global reach, accounting for approximately 3% of global mobile connections. (more…)

11 September, 2015

Cellwize joins the HP OpenNFV Application Partner Program

Cellwize, the Self-Organising Network (SON) solutions provider, has joined the HP OpenNFV Application Partner Program to further support Network Function Virtualisation (NFV). HP’s initiative to build a comprehensive NFV platform, which enables the telecom industry to accelerate the development and delivery of new and innovative services through the virtualisation of core networks and network functions, […]

09 September, 2015

ZyXEL to launch its flagship ONE Connect Solution at Broadband World Forum

A powerful range of solutions for service providers will be unveiled at next month’s Broadband World Forum (BBWF) by broadband access and networking solutions provider ZyXEL Communications. (more…)

07 September, 2015

NuData Security reveals recent online fraud trends in wake of significant breaches

NuData Security has revealed new threat intelligence that provides insight into the latest trends in online fraud. (more…)

04 September, 2015

Frost & Sullivan steers buyers of contact centre services toward ‘best-fit’ options

Migrating communications systems to the cloud has been one of the dominant trends in the European contact centre industry over the past decade. An upshot of this rapid transition to hosted/cloud contact centre services is the emergence of dozens of market entrants and offerings from legacy systems providers. (more…)