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17 August, 2021According to data based on the VPN Adoption Index by Atlas VPN, Virtual Private Network (VPN) downloads rose to 616 million in the first half of 2021 from 85 selected countries. In 2020, the number of downloads stood at 277 million.
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03 August, 2021Private 5G network deployments will surge over the next few years faster even than public 5G, reaching a peak in 2027 when they will generate US$19.3 billion (€16.23 billion) in equipment sales, before subsiding after that as saturation approaches.
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23 July, 2021Let’s face it, achieving frictionless customer service isn’t easy.
New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.
Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge.
A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.
This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.
Inside this eBook, you’ll learn:
If your customer service goals have always felt just out of your reach, read this eBook:
25 June, 2021Attendance is optional, attention is mandatory.
MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show
For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.
Continue reading the Editor’s Comment on page 4 inside this special issue
Inside MWC CEO Guide:
Plus! Industry, Company and must-read news!
REGISTER NOW TO READ THIS SPECIAL ISSUE
22 June, 2021Data privacy is at the forefront of consumer consciousness across the globe, with 76% of global consumers believing that brands need to do more to protect their data and over 6-in-10 (62%) agreeing it is now a key differentiator when choosing to engage with a brand or product.
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17 June, 2021A survey released reveals there is wide spread confusion among consumers over whether or not they have taken out financing on their mobile phones. In the survey from Trustonic, only 27% of respondents stated they had taken device financing as part of an operator package.
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14 June, 2021Fuze, the cloud-based communications provider for the modern global enterprise, announced the results of a new global study of 8,800 workers, which reveals that as flexible work is increasingly viewed as an expectation for the working world, attitudes continue to vary widely across industries, roles and geographies.
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28 May, 2021The telecoms industry is experiencing greater and faster change than at any time in its history.
Communications service providers (CSPs) have been forced to rethink basic assumptions about what customers want, and where they are willing to go to get it.
Mass-market broadband, cloud computing and the smartphone have completely transformed how customers define their experience – and their expectations.
Their combination creates a completely new operating model for telecom and at its heart is data. More specifically, the ability to deliver the right data, at the right time, and in the right place.
This new context is highlighting the technical – and commercial – limitations of database platforms selected during an earlier, simpler generation in telecoms.
For everything that telecoms now aspire to be – dynamic, distributed and disaggregated – a new generation of database technology is needed.
Register now to read the exclusive analyst 10-page report by Appledore Research
Plus! Watch the on-demand webinar to learn how data architecture is shaping the future of telecoms
03 May, 2021The Next Generation Mobile Networks (NGMN) Alliance has published its first 6G White Paper focusing on the 6G Drivers and Vision. As a global organisation representing the entire value chain, NGMN is aiming to provide impactful guidance for global 6G activities to respond to the needs of end users, societies, mobile network operators and the ecosystem as a whole. (more…)
26 April, 2021The Next Generation Mobile Networks (NGMN) alliance published its first 6G White Paper “6G Drivers and Vision”. While various views have already been shared by many organisations in industry and academia, says Quan Zhao, one of the three NGMN 6G project co-leads, and a senior member of technical staff in the Future Mobile Technology Lab, China Mobile. (more…)
