23 November, 2021

How to use a Digital Twin of the Hybrid Network Infrastructure

(Sponsored Whitepaper)

Digital transformation has moved from a buzz word to a way of life. Businesses accept the fact that old business models are not economically viable in the digital world, and understand they need to make significant changes to adapt to this new reality.

One change garnering growing acceptance is the use of the digital twin.

This white paper discusses the important role a digital twin plays in managing today’s complex hybrid network infrastructure, highlights how digital twins are being applied, and reveals the benefits that result from this new approach.

Register now to read the whitepaper and learn:

• What is a Digital Twin?
• How Digital Twins are changing the way businesses operate
• Why Service Providers are using Digital Twins
• Take a look under the hood of a Digital Twin
• The use cases for a Digital Twin
• The key features of and capabilities of a digital twin

REGISTER TO READ

05 October, 2021

How to become a customer experience leader in challenging times

Now more than ever, it has become critical to engage each and every customer with empathy. CSPs need to hit the mark on every interaction, ensuring it’s completely relevant and tailored to the individual customer.

50% of CSP employees surveyed indicated that making sure customers ‘feel like the company cares’ was a top CX priority with 73% of CSP decision-makers saying that customers should be engaged individually.

This Pega study explores how real-time decisioning has helped CSPs increase customer satisfaction, deliver exceptional CX at scale and build long-term customer relationships.

Moments of opportunity open – and close – within seconds.

Learn how real-time decisioning can not only level up your CX and help you win opportunities but move fast to ensure, you’re always in the right place at the right time for your customers.

Register now to read this study and learn:

• What is real-time decisioning?
• How real-time helps CSPs meet customer demands
• How does real-time impact customer experience?
• Data management platforms vs Customer data platforms vs Real-time decision engines
• Real time use cases helping CSPs take their CX to the next level
• Three key areas where businesses see improvement with real-time

REGISTER NOW TO READ 

17 August, 2021

Global VPN downloads soar to 616mn in 2021 H1

According to data based on the VPN Adoption Index by Atlas VPN, Virtual Private Network (VPN) downloads rose to 616 million in the first half of 2021 from 85 selected countries. In 2020, the number of downloads stood at 277 million.

03 August, 2021

Private wireless boom coming across 5G and WiFi 6E, says RAN Research report

Private 5G network deployments will surge over the next few years faster even than public 5G, reaching a peak in 2027 when they will generate US$19.3 billion (€16.23 billion) in equipment sales, before subsiding after that as saturation approaches.

23 July, 2021

6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy.

New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.

Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge. 

A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.

This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.

Inside this eBook, you’ll learn:

• How new service capabilities can help transform your relationships with customers
• How to simplify the customer journey, no matter the channel
• How to build loyalty and slash churn by delivering experiences that exceed expectations

If your customer service goals have always felt just out of your reach, read this eBook:

25 June, 2021

VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory.

MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show

For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.

Continue reading the Editor’s Comment on page 4 inside this special issue

Inside MWC CEO Guide:

• TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
• INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
• EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
• RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv

Plus! Industry, Company and must-read news!

REGISTER NOW TO READ THIS SPECIAL ISSUE

22 June, 2021

Global consumers believe brands must do more to protect their data privacy

Data privacy is at the forefront of consumer consciousness across the globe, with 76% of global consumers believing that brands need to do more to protect their data and over 6-in-10 (62%) agreeing it is now a key differentiator when choosing to engage with a brand or product.

17 June, 2021

Many consumers would purchase a higher spec device if finance was available, research reveals

A survey released reveals there is wide spread confusion among consumers over whether or not they have taken out financing on their mobile phones. In the survey from Trustonic, only 27% of respondents stated they had taken device financing as part of an operator package.

14 June, 2021

Global Fuze study reveals gaps in trust & shifting attitudes toward flexible work

Fuze, the cloud-based communications provider for the modern global enterprise, announced the results of a new global study of 8,800 workers, which reveals that as flexible work is increasingly viewed as an expectation for the working world, attitudes continue to vary widely across industries, roles and geographies.

28 May, 2021

Analyst Report: Will you let data drive your tech decision-making?

The telecoms industry is experiencing greater and faster change than at any time in its history.  

Communications service providers (CSPs) have been forced to rethink basic assumptions about what customers want, and where they are willing to go to get it.

Mass-market broadband, cloud computing and the smartphone have completely transformed how customers define their experience – and their expectations.

Their combination creates a completely new operating model for telecom and at its heart is data. More specifically, the ability to deliver the right data, at the right time, and in the right place.

This new context is highlighting the technical – and commercial – limitations of database platforms selected during an earlier, simpler generation in telecoms.

For everything that telecoms now aspire to be – dynamic, distributed and disaggregated – a new generation of database technology is needed.

Register now to read the exclusive analyst 10-page report by Appledore Research

Plus! Watch the on-demand webinar to learn how data architecture is shaping the future of telecoms