Reports & whitepapers

The role of data roaming service passes and on-device purchasing. As you may know, 75% of roamers worldwide do not use data – mainly for fear of bill shock – representing

Customer Experience Management is certainly one of the biggest current buzz words in the mobile arena. A lot has been said and written around CEM but still there is no

Does big data mean big money? How CSPs can generate profits from their data    Who’s afraid of the big, bad data? Why CSPs should lose their fear and embrace the potential Big and clever

For service providers today, Customer Relationship Management (CRM) is a combination of business policies, processes, and customer-facing strategies developed to improve customer relationships, increase revenue, and gather and analyze valuable

Cisco 1 estimates global traffic from mobile broadband will grow at 92 percent CAGR between 2010 and 2015. Mobile data services are also gradually overtaking voice as the predominant source

The many policy stories in Vanilla Plus alone point to this trend. Another clear signal: billing/charging vendors are scrambling to deliver solutions: every one of them wants to be seen

Today’s global, competitive and complex telecommunications environment requires operators to focus more and more on their core business competences. The traditional environment of voice interconnection is changing and will continue

Our industry is rapidly evolving on a number of fronts, particularly when it comes to the management of customer life changing services. Communications Service Providers (CSPs) are working to bring