Troubleticket

02 June, 2020

Quantifying the global 5G experience across 10 operators

Understanding the extent to which 5G improves the mobile experience is critical both for consumers considering upgrading to 5G and also for the mobile industry that’s planning how quickly to invest in 5G. Opensignal has looked at how the 5G experience compares in four countries — Australia, South Korea, the U.S. and the U.K. — across 10 5G operators that all launched 5G well over six months ago, says Ian Fogg, VP analysis at Opensignal. (more…)

02 June, 2020

A Connected life during COVID-19

Fear. Everyone today is experiencing a level of fear most of us have never experienced in our lives. We all need to adopt a system of social distancing and this is problematic for those of us who are older and have been very social creatures in the old face to face way. Our younger society members have had a level of social interaction virtually, they’re entire life! We can all take a page from this book as we adapt to a connected life, says Joseph Zulick, a writer and manager at MRO Electric and Supply. (more…)

01 June, 2020

30 years of telecom fraud and revenue assurance management: Part 1

Could competition and consolidation turn to consortium and collaboration?

In the past 30 years, telecommunication service providers have evolved dramatically from analogue fixed line telephony to digital quad+ play mobile communication services offering innovative disruptive services. This brought competition as well as inevitably consolidation through this period, says Luke Taylor, founder & director at LATeral Alliances Ltd.

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28 May, 2020

‘Virtual Hands’: Why remote access is key for SD-WAN network resilience

The Software Defined Wide Area Networks (SD-WAN) market is rapidly expanding. In July 2019, IDC announced that according to its SD-WAN Infrastructure Forecast: “This important segment of the enterprise networking market will grow at a 30.8% compound annual growth rate (CAGR) from 2018 to 2023 to reach $5.25 billion (€4.75 billion).” (more…)

27 May, 2020

Containerisation in the cloud is the future of enterprise apps

Mobility is now vital for any enterprise looking to stay competitive. For many organisations, enterprise mobile applications are a key factor for success. Today’s companies, says Stephan Fabel, director of product at Canonical, especially those with field and remote workforces, rely on a large number of enterprise mobile applications to ensure employees remain productive and business operations running smoothly. (more…)

27 May, 2020

Privacy purists cannot be allowed to block the end of lockdown

Innovations in technology continue to offer hope in the fight against the spread of coronavirus. From thermal sensors which detect symptoms to track and trace apps, it seems inevitable, says Alicia Asin, co-founder and CEO of Libelium, that new technology holds at least part of the key to enabling us to return to some sense of normality. (more…)

20 May, 2020

Making it work remotely

The COVID-19 health crisis has exposed the fragility of many business continuity plans. Major organisations that have moved from centralised operation to distributed, home workers have run into unexpected problems as the scale and speed of change has overwhelmed IT departments.  (more…)

19 May, 2020

Could we see service-focused 5G operator sub-brands?

Global operators have experienced unprecedented change over the last five years or so. Historically, the days of customer acquisition and retention were relatively easy. Mobile subscribers used their devices for voice and data, and most selected their operator based on simple factors – price, availability of network coverage where they lived, and the choice of device available to them. (more…)

15 May, 2020

Customer loyalty and trust need not be victims amid uncertainty, the opposite should be true

Digitisation has promised to deliver a period of never-before-seen social proximity. Traditional barriers to commerce would be broken down; building lasting relationships would become easier, customer-service provider interaction would become more proactive and rewarding. (more…)

15 May, 2020

5G: The current opportunity for CSPs

At the start of the year, the common assumption was that the biggest change and challenge 2020 would bring for communication service providers (CSPs) would be the roll out of 5G. While the world has changed dramatically since then, 5G continues to be at the forefront of the conversation though not always for reasons that CSPs would like. (more…)