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23 June, 2017
“One of the biggest headaches with IT is actually getting their people to use new services.” Nikki de Kretser, VP Marketing, Arkadin. (more…)
21 June, 2017
In an era of customer-centricity, operators are becoming increasingly concerned by the way in which they serve their customers. This has led to operators’ shifting their focus to ensure customer loyalty and advocacy metrics are integrated into their business strategy and KPIs. (more…)
20 June, 2017
One of the problems with the Internet of Things (IoT), says Robin Kent, director of Adax, is that not all network operators have figured out how to make money from it. Jeremy Cowan, editorial director of VanillaPlus listens again to a voice of experience. (more…)
20 June, 2017
While channels such as web and email remain popular, there’s one communication channel that continues to spectacularly outperform every other channel when it comes to driving retail traffic with immediate engagement. That channel is sending a mobile text message via SMS. (more…)
19 June, 2017
For mobile operators, most people agree that the network is the primary thing that customers are paying for. Everything else is secondary and research backs that up, too. (more…)
16 June, 2017
Around about the year 2020, 5G networks will start to supercharge the world of data services and the IoT. It sounds like IoT nirvana – data rates 100x compared to 4G, and latency reduced from 50 to just one millisecond. (more…)
15 June, 2017
Digital transformation must start with customer needs if it is to be truly innovative, says Charles Nasser, founder and CEO of Claranet, meaning leaders need to move out of the IT department and onto the front line of their organisations more than ever. (more…)
13 June, 2017
Demand for data in the telecommunications industry is growing at an accelerated pace. According to the Cisco Visual Networking Index, global mobile data traffic grew 63% in 2016. (more…)
09 June, 2017
Today’s consumer devices are becoming defined by their embedded technologies. Wireless locks for everything from doors to bicycles can be controlled from your smartphone, eliminating the frustration of lost keys and forgotten combinations. (more…)
08 June, 2017
”The most important thing about a hackathon is to find the right balance between solving the challenge and enjoying the experience,” IT engineer, Gabriele Prestifilippo summarises. (more…)