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10 July, 2018
A long legacy of excellent customer service means nothing when the level of service begins to decline. Even the smallest lapse can cause loyal customers to take their business elsewhere. I am one such customer. (more…)
10 July, 2018
Despite seemingly constant talk around workplace flexibility, successful remote working has yet to be achieved by many businesses. Whether it be the challenge of bringing together home-based workers or teams spread in disparate office locations, many UK businesses are still failing to enable secure and efficient remote working. (more…)
09 July, 2018
There’s been a lot of talk about virtualisation in the telecoms world over the past decade. We’ve heard all about how it will enable service providers to drive down capital expenditure, simplify configuration and maintenance, and improve the agility of their networks, (more…)
06 July, 2018
A few years ago, the question was asked many times, “who would want to watch a movie on a small screen?” Even with the advent of smartphones with larger displays, pundits and analysts (including this one) were still sceptical about the demand for small-screen entertainment, but how wrong we all were, writes Peter Dykes. (more…)
05 July, 2018
In our conversations with telco operators at industry events and during our day-to-day operations, 5G understandably comes up a lot. Undoubtedly, says Satu Huuhtanen, head of Planning and Design at Nokia, there’s a lot of excitement about the myriad opportunities it will bring, (more…)
05 July, 2018
Loyalty programs in retail have been around for decades. Different types of loyalty and reward programs have been introduced by both physical and online companies. These programs are primarily aimed at improving the overall customer retention rate by providing customers a way to earn discounts, (more…)
04 July, 2018
Anyone familiar with the industry will know that it’s currently an interesting time to be a Communication Service Provider (CSP). But, as with most sectors, it’s also a very tricky time. (more…)
03 July, 2018
The pace and scale of SD-WAN deployment accelerated sharply in 2017, says Chris Gilmour of Axians. According to research company IHS Markit’s Data Centre and Enterprise SDN Hardware and Software Biannual Market Tracker, global sales of software defined enterprise WAN hardware and software were worth around US$450m (€386.42m) last year, but are forecast to net US$3.3bn (€2.83 bn) by 2021. (more…)
02 July, 2018
CASE STUDY
As a full-service electronic communications operator (mobile, fixed, TV, Internet and cloud computing), Bouygues Telecom serves 11.3 million mobile users, 1.9 million fixed broadband customers and more than 1.6 million B&YOU clients. (more…)
02 July, 2018
The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as well as IoT smart home devices that sell directly to the customer, bypassing CSPs. (more…)
