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Troubleticket
19 January, 2022As many as 82% of businesses are overspending on public cloud, according to zsah managed IT services. The answer is simple, says Amir Hashmi, the company’s CEO and founder; outsource to experts who can manage one for you.
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17 January, 2022In October 2021, telecom and global mobile network operator (MNO) Vodafone announced its new Eco-SIM made from recycled plastic. Any sustainability feat is positive for the telecommunications industry, which contributes 2% of the global emissions total. But why stop at recycled plastic SIM cards, when there is an entirely digital solution available? In this article, Hamish White, CEO of eSIM as a service provider Mobilise, explains why it isn’t too early to adopt an eSIM strategy.
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14 January, 2022“One more thing” was the way Steve Jobs famously teased the launch of new Apple products, including the introduction of the iPhone in 2007. That “thing” turned out to be one of the most important tech developments of the 21st century. Now we are in the midst of yet another important “thing” that will have as great an impact, if not more, on the way we do business in the coming years – that is 5G.
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13 January, 2022Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello “Hello from the other side, I must’ve called a thousand times…”. Bad communication down to excessive transfers and long queues can quickly lose customer interest. Here Doug Mulvihill, UK marketing manager at call centre software provider Ringover, explores how companies can ensure their call centre service is always a hit with customers.
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11 January, 2022As a result of increased remote working, the number of personal devices accessing corporate networks grew 20% in 2020 alone. And this is only likely to increase. While connectivity is becoming easier, what about its impact on security? Here Ginelle Bell, UK country manager at business phone system provider Ringover, gives her advice on the bring your own device (BYOD) landscape and what the new normal of business communications looks like today.
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11 January, 20225G technology is bringing a plethora of benefits including improved throughput, decreased latency and increased network capacity, which will in turn enable more devices to access the internet. This will enable faster downloads of movies, other videos and of data of all kinds and will provide an array of business and consumer benefits, says Colin Newman, director of antenna business development, Quectel.
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05 January, 2022Billions of friction-filled moments, which risk upsetting a customer’s journey, occur daily, as financial organisations of all kinds from traditional banks to fintechs and telecommunications providers contend with making millisecond-quick authentication decisions. Mobile devices aim to make transactions fast and easy, but the mix of underlying data has become incredibly complex. That’s the challenge contextual intelligence promises to help cut through, says Doug Clare, vice president of product management, fraud protection and compliance at FICO.
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21 December, 2021Access to the internet is still an issue for many people across the globe the most recent data collected by DataReportal revealed that just over 40% of the world’s total population don’t have it. In a world where digitalisation is gaining traction, internet connection is often perceived as an essential utility.
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17 December, 2021As channel firms grow, many back-office systems that manage invoicing and payments can often struggle to operate efficiently and accurately. This is because many businesses are unknowingly using inefficient systems, however these poor invoice and billing practices have a knock-on effect on profitability.
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16 December, 20215G is coming and mobile network operators’ responsibilities are about to irreversibly change, says Phil Thompson, VP, client partner executive, Spirent Communications.
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