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04 April, 2019
New research shows that 76% of consumers admit they would switch to a competitor if they have just one bad experience with a brand they like. On the flipside, over half of consumers say that once they’re loyal to a brand, they’re loyal for life. (more…)
01 April, 2019
Exciting technology developments don’t necessarily lead to easy money in telecoms… 5G, fibre-to-the-home, edge, artificial intelligence (AI), Internet of Things (IoT), autonomous cars, blockchain, etc… All of these are where land- and wireless-based telecoms have a key role to play.
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01 April, 2019
The digital revolution has brought many benefits for consumers and large organisations alike, but while the former enjoys more sophisticated experiences than ever, delivering these can be a struggle for the organisations themselves – in all industries, says Ravi Kumar Palepu, global head, Telco Solutions, Virtusa. (more…)
29 March, 2019
There has been a 14-times increase in the amount of Artificial Intelligence (AI) start-ups launching since the turn of the century, according to a study by Stanford University. In the UK alone, says Carmine Rimi, AI product manager at Canonical – the company behind Ubuntu, (more…)
28 March, 2019
Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management industry in particular, ‘digital innovation’, ‘digital transformation’ or ‘going digital’ are key phrases heard on almost a daily basis, (more…)
27 March, 2019
In 1982, long before a cybersecurity threat to control system networks was widely recognised, a Trojan horse attack on control system software reportedly caused a huge explosion in a Siberian gas pipeline. Even now, many systems that have been retrofitted for compatibility with the Industrial Internet of Things (IIoT) are not well protected. (more…)
22 March, 2019
For anyone attending Mobile World Congress 2019, they have no doubt gone to bed dreaming of 5G networks and foldable smartphones. But dig a little deeper, and there was a lot more up for discussion (honestly). (more…)
18 March, 2019
VanillaPlus caught up with Danielle Roysten, CEO of Optiva, the providers of OSS/BSS software and services to the telecommunications industry, to talk about what could be a real game changer for telcos. (more…)
15 March, 2019
There are now 7 billion IoT devices in use across the world. This number is expected to triple by 2025, reaching an unprecedented 21.5 billion devices, says Lev Lesokhin of CAST.
12 March, 2019
5G/SD-WAN mobile edge computing and network slicing will enable and drive innovative NFV services, according to Kelly Ahuja, CEO, Versa Networks. (more…)
