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08 December, 2020
One of the ways to suppress the Covid-19 virus is to manage our interactions with each other carefully; this is as true in the workplace as it is when we are at home or out and about in public. Social distancing, living within a bubble, self-isolation and quarantines are all new terms that now govern the way we live, says Paul Stobart, CEO of Zen Internet. (more…)
07 December, 2020
Europe’s economies have all taken a hit due to Covid-19, and governments are looking at ways they can speed up their recovery by accelerating digital transformation. In several countries, says Helen Duncan of MWE Media, there is considerable imbalance between broadband provision in major cities and that in rural areas and smaller towns. (more…)
04 December, 2020
Reliance on traditional phone systems and customer goodwill no longer guarantees business continuity in the second wave of the pandemic, argues Marcel Reuvers, chief executive officer, ContactCenter4ALL. Customer service organisations must prioritise business continuity plans to ensure customer service efforts remain unaffected by future disruptions. (more…)
04 December, 2020
Economic forecasts across the globe make for grim reading. The coronavirus pandemic when it first hit brought countries to a standstill. In June, the World Bank projected that the global economy was on course to shrink 5.2% over the course of 2020. (more…)
03 December, 2020
What part can artificial intelligence (AI) and machine learning (ML) play in the automation of the network? A panel of experts give their thoughts on the future of smart connectivity. Report by Guy Matthews, editor of NetReporter. (more…)
02 December, 2020
Large telcos and networking vendors have long used service level agreements (SLAs) to overpromise and underdeliver, leaving customers with serious service issues and substandard connectivity. (more…)
23 November, 2020
The telecoms industry continues to see operators and Mobile Virtual Network Operators (MVNOs) battling for customer supremacy and market share, says Jaco Fourie, chief product officer at Qvantel. Telcos are increasingly looking at ways to cut costs, differentiate their revenue streams, and meet ever changing consumer needs and demands. (more…)
17 November, 2020
Now, more than ever, it’s important to remain connected. Especially in this “new world” characterised by a global pandemic, lockdown, and the missing of loved ones we need that contact we are so greatly missing, says Olman Tsoi Barber, SVP of product at Synchronoss. (more…)
16 November, 2020
Whether you’re working remotely, distance learning, or contacting a loved one during this global pandemic, we are all dependent on reliable connectivity. The emotional and psychological importance of connection and connectivity, though often underestimated, are vital says, Emmanuel Jean, projects coordinator at Telecoms Sans Frontieres (more…)
09 November, 2020
Fraudulent activities across various industries have evolved over the last few decades, haunting the legacy controls painstakingly developed by organisations. Typically, it was the institutions like banks and ATMs that required fool-proof cybersecurity. (more…)
