Troubleticket

I’ve heard some weird and wonderful job titles in 15 years of telecoms journalism.

The recent announcement from UK mobile operator EE that it had completed the migration to a new core MPLS (multi-protocol label switching) network to better serve the needs of 4G

Much of the content of VanillaPlus over the last few years has focused on how CSPs can become agile, flexible businesses and optimise the efficiency of their operations. In an

If telecoms engineers know one thing, it’s that syntax and protocols and standards must be upheld. There’s simply no scope to be IT agnostic, writes Nick Booth

Way back in the last millennium VanillaPlus was launched to address the increasing complexity within the software architectures of CSPs as they transitioned to provide more than the basic ‘vanilla’

Innovation – I suspect we’ll all be hearing that word a lot next year, as the challenge of customer experience is tackled. As a currency, it’s been massively devalued by

Predictions of relatively flat spending by CSPs on IT over the next four years may suggest a cloud of gloom spreading across the OSS/BSS community. Research by analyst firm, Ovum,

CSPs are taking The Hypocritic Oath when it comes to lecturing customers on the need to adapt, writes Nick Booth

This cloud telephony is great isn’t it? I said cloud telephony… can you hear me? Oh never mind, I’ll call you on a landline. Nick Booth questions the need for