Bill & Charge

11 October, 2018

CSPs still missing out on billing communications blackspot finds BriteBill survey

Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.

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14 September, 2018

AI is already delivering savings in the fight against fraud

Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud, writes Carl Boraman, the director of strategic alliances and Tollring.

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10 September, 2018

This is how the power balance between MNOs and MVNOs has to look

[Sponsored] MVNOs [Mobile Virtual Network Operators] have been significant market players in the mobile telecommunications markets for almost two decades. They represent between 10% to 40% of the total mobile market, in various countries, where MVNOs are established for more than a decade. (more…)

21 August, 2018

Addressing the need for simple and affordable IoT connectivity

In the short time since its connectivity offering went to market, 1NCE reports it has gained global recognition for pushing boundaries in the IoT sector, by addressing the need for simple and affordable connectivity. (more…)

08 August, 2018

Will mobile operators cash-in on cashless?

Over the course of human history, the way people have exchanged money has evolved dramatically, writes Meg Bear, the senior vice president of Product and Engineering of Juvo. From bartering to shillings, paper money, digital wallets, and cryptocurrencies, financial systems are again about to undergo a significant change.

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11 July, 2018

Roam like at home – one year on

LTE data roaming within the EU radically increased last year, with traffic volumes over the summer up to eight times larger than the same period in 2016, writes Mikaël Schachne, the vice president of the mobile data business at BICS. The trigger? Roam like at home (RLAH).

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15 June, 2018

Are mobile transactions the backbone of a seamless customer experience?

The modern consumer is an ever-changing force that is taking control of the payments industry, writes Robert Murphy, the head of Customer Service & Logistics at Chip & PIN Solutions, a Valitor company.

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14 June, 2018

ABI Research white paper pushes carriers to new strategies in IoT, outlines roles carriers must play to remain competitive

While carriers are keen to play a leading role in the Internet of Things (IoT) and smart cities markets, they may be bypassed by other market players if they do not act. And while a new white paper from ABI Research urges carriers to adopt new strategies to establish their position within the IoT (more…)

12 June, 2018

Operators can avoid repeating past mistakes to participate in an open IoT ecosystem

The history of the telecoms industry is littered with failed attempts to own new market opportunities. However, in the Internet of Things (IoT) operators can be enablers of an open ecosystem that extends beyond the provision of connectivity and receive fair recompense for doing so, Alon Segal, the chief technology officer of Telit, tells George Malim

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18 May, 2018

Refunds onto mobile phone bills now possible for first time

Thanks to the new MobileRefunds solution, launched businesses that charge a consumer’s mobile phone bill – for anything from digital goods, to charity donations – can, for the first time, refund directly back onto that mobile phone bill if needed. (more…)