Bill & Charge

26 January, 2022

Why Real-time decision intelligence is the future for Telco operations

Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities.

But the evolving customer requirements, particularly in light of IoT and massive machine-to-machine (M2M) communications, means that telcos are increasingly needing to handle informational and operational data together.

This confluence of IT with OT — and its proper handling — imply the unlocking or rapid evolution of certain real-time decision intelligence-related capabilities.

STL Partners has developed an in-depth report exploring these capabilities and how they relate to the new world of 5G data, including:

• The “unspoken reality” of 5G monetisation
• The four main use cases required to unlock the full value of 5G
• Five practical tips on how to rapidly evolve these capabilities
• Why real-time decision intelligence is the future for telco operators

Register now to download the whitepaper

21 January, 2022

Analyst Review: Why Hyperscale is the future for IoT connectivity

Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.

That is the conclusion of Transforma Insights’ recent ‘Communications Service Provider IoT Peer Benchmarking 2021’ report. As well as providing deep insights into the approach of a dozen major CSPs, the report examined the ways in which they need to adapt their capabilities and strategies in order to cope with the changing dynamics of IoT.

This Analyst Review provides a summary of the key findings of the report, and other key recent research from Transforma Insights on the IoT connectivity market.

Register now to read this exclusive Transforma Insights report

14 October, 2021

MATRIXX Software announces $50mn in growth funding from Francisco Partners

MATRIXX Software, a global provider of 5G monetisation for the communications industry, announced $50 million (€43.12 million) in growth funding from Francisco Partners, a global investment firm that specialises in partnering with technology businesses.

11 October, 2021

CSPs need to start being innovation enablers and stop being technology integrators

Hamdy Farid is the vice president of Nokia’s Business Applications unit and focuses on how communications service providers (CSPs) and enterprises can unlock the value of their network investments through secure, intelligent automation. Born in Egypt, he graduated in computer engineering from Alexandria University, and also holds a Business Degree from Ottawa University. Today he lives in Ottawa, Canada.

01 September, 2021

How will telecoms reinvent voice and messaging for a new dawn?

Operators re-invent voice and messaging for a new dawn in telecoms

The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services. Operators have worked within the constraints of the traditional market place, bringing ultra-robust, high-availability services to market rather than the best effort beta products of the digital age that rely on customer-led development.

More recently, alternatives to operators’ traditional core business – voice and messaging – have arrived and it's now time for the telecoms industry to reinvent these offerings for a new dawn.

Inside this issue:

'Editors' Overview and Analyst Report: George Malim says that far from fading out, voice and messaging monetisation is set for a bright new dawn as 5G, RCS, and the digital economy converge on telecoms

Interview: Jorn Vercamert explains why wholesale carriers have a new role and emphasis in the communications market as their ability to provide secure and trusted infrastructure is recognised by enterprises

Whitepaper: Application-to-peer (A2P) messaging is one area where operators continue to see steady growth but there is still greater potential to mine. This whitepaper reveals four operator strategies to improve enterprise messaging monetisation

Register now to read New TrendingTech Magazine 

11 August, 2021

Which is a Robocall and Which is Not? Blocking the Right Calls

(Sponsored Feature) There’s nothing more annoying and disruptive than a robocall, and no matter what anti-spam solution you use, some robocalls always seem to get through.

In fact, unwanted voice traffic is the FCC’s top consumer complaint in the United States.

But the fight against robocalls recently hit a new milestone—June 30^th was the deadline for U.S. operators to implement STIR/SHAKEN or an alternative robocall mitigation program.

23 July, 2021

6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy.

New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.

Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge. 

A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.

This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.

Inside this eBook, you’ll learn:

• How new service capabilities can help transform your relationships with customers
• How to simplify the customer journey, no matter the channel
• How to build loyalty and slash churn by delivering experiences that exceed expectations

If your customer service goals have always felt just out of your reach, read this eBook:

25 June, 2021

VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory.

MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show

For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.

Continue reading the Editor’s Comment on page 4 inside this special issue

Inside MWC CEO Guide:

• TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
• INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
• EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
• RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv

Plus! Industry, Company and must-read news!

REGISTER NOW TO READ THIS SPECIAL ISSUE

07 January, 2021

Shared spectrum to fuel 5G NR & LTE small cell RAN market, says SNS Telecom & IT

January 6th, 2021: SNS Telecom & IT‘s latest research report indicates that annual spending on 5G NR and LTE small cell RAN (Radio Access Network) infrastructure operating in shared spectrum will reach nearly US$4 billion by 2024 to support a variety of uses including private cellular networks for enterprises and vertical industries, densification of mobile operator networks, FWA (Fixed Wireless Access), and neutral host connectivity.

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10 November, 2020

How to thrive in the Age of The Customer

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.

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