Navigate the telecoms tightrope: How to balance customer expectations with billing challenges

The telecoms industry has undergone a remarkable transformation over the past few decades, evolving from basic voice services to a complex ecosystem of data, content and connectivity.

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Proximus agrees with Digi Communications Belgium, Citymesh Connect to offer access on mobile network

Proximus announces that it has signed 5-year agreement with Digi Communications Belgium and Citymesh Connect to offer wholesale access on its mobile network.

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Why Real-time decision intelligence is the future for Telco operations

Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities. But the evolving customer

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Analyst Review: Why Hyperscale is the future for IoT connectivity

Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.That is the conclusion of Transforma Insights’ recent

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MATRIXX Software announces $50mn in growth funding from Francisco Partners

MATRIXX Software, a global provider of 5G monetisation for the communications industry, announced $50 million (€43.12 million) in growth funding from Francisco Partners, a global investment firm that specialises in

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CSPs need to start being innovation enablers and stop being technology integrators

Hamdy Farid is the vice president of Nokia’s Business Applications unit and focuses on how communications service providers (CSPs) and enterprises can unlock the value of their network investments through

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How will telecoms reinvent voice and messaging for a new dawn?

Operators re-invent voice and messaging for a new dawn in telecoms The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on

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Which is a Robocall and Which is Not? Blocking the Right Calls

(Sponsored Feature) There’s nothing more annoying and disruptive than a robocall, and no matter what anti-spam solution you use, some robocalls always seem to get through. In fact, unwanted voice

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6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy. New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge

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VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory. MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very differentevent to those that have gone

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