Bill & Charge

01 September, 2021

How will telecoms reinvent voice and messaging for a new dawn?

Operators re-invent voice and messaging for a new dawn in telecoms

The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services. Operators have worked within the constraints of the traditional market place, bringing ultra-robust, high-availability services to market rather than the best effort beta products of the digital age that rely on customer-led development.

More recently, alternatives to operators’ traditional core business – voice and messaging – have arrived and it's now time for the telecoms industry to reinvent these offerings for a new dawn.

Inside this issue:

'Editors' Overview and Analyst Report: George Malim says that far from fading out, voice and messaging monetisation is set for a bright new dawn as 5G, RCS, and the digital economy converge on telecoms

Interview: Jorn Vercamert explains why wholesale carriers have a new role and emphasis in the communications market as their ability to provide secure and trusted infrastructure is recognised by enterprises

Whitepaper: Application-to-peer (A2P) messaging is one area where operators continue to see steady growth but there is still greater potential to mine. This whitepaper reveals four operator strategies to improve enterprise messaging monetisation

Register now to read New TrendingTech Magazine 

11 August, 2021

Which is a Robocall and Which is Not? Blocking the Right Calls

(Sponsored Feature) There’s nothing more annoying and disruptive than a robocall, and no matter what anti-spam solution you use, some robocalls always seem to get through.

In fact, unwanted voice traffic is the FCC’s top consumer complaint in the United States.

But the fight against robocalls recently hit a new milestone—June 30^th was the deadline for U.S. operators to implement STIR/SHAKEN or an alternative robocall mitigation program.

23 July, 2021

6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy.

New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.

Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge. 

A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.

This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.

Inside this eBook, you’ll learn:

• How new service capabilities can help transform your relationships with customers
• How to simplify the customer journey, no matter the channel
• How to build loyalty and slash churn by delivering experiences that exceed expectations

If your customer service goals have always felt just out of your reach, read this eBook:

25 June, 2021

VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory.

MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show

For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.

Continue reading the Editor’s Comment on page 4 inside this special issue

Inside MWC CEO Guide:

• TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
• INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
• EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
• RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv

Plus! Industry, Company and must-read news!

REGISTER NOW TO READ THIS SPECIAL ISSUE

07 January, 2021

Shared spectrum to fuel 5G NR & LTE small cell RAN market, says SNS Telecom & IT

January 6th, 2021: SNS Telecom & IT‘s latest research report indicates that annual spending on 5G NR and LTE small cell RAN (Radio Access Network) infrastructure operating in shared spectrum will reach nearly US$4 billion by 2024 to support a variety of uses including private cellular networks for enterprises and vertical industries, densification of mobile operator networks, FWA (Fixed Wireless Access), and neutral host connectivity.

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10 November, 2020

How to thrive in the Age of The Customer

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.

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18 September, 2020

Podcast 5: Smart homes revolution is coming!

Brand new connected home over IP (CHIP) standards from the Zigbee Alliance are set to give frustrated smart home owners the ease of use, security, and interoperability they demand. But not before Jeremy Cowan and his guests Steve Hanna of Infineon and journalist Dave Howell tackle the messy issues of Elon Musk and pigs’ brains, anti-COVID wearables, and ‘smart motorways’ that are just dumb!

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18 May, 2020

BICS Advanced Analytics helps mobile operators separate humans from machines to enhance IoT roaming

Mobile operators – especially the visited operator that provides network access to inbound roamers – are struggling to monetise inbound M2M/IoT connections because of a lack of transparency, the limitations imposed by commercial agreements and the complexity that surrounds access control for roaming machines. Without transparency and control, operators are faced with competing on connectivity alone, with the inevitable result of price commoditisation and decline in market share. (more…)

06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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10 February, 2020

Accenture launches response service for AXA XL’s business customers hit by Cyberattacks

Accenture now provides its Cyber Incident Response Service to help AXA XL’s clients respond to and recover from cyberattacks. (more…)