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22 November, 2019
Everyone likes to talk about 5G uses cases, but customers are asking, what sets 5G apart from current 4G services?
A recent study by Strategy Analytics tells it like it is – for 5G to be successful, network operators will have to take service innovation to the next level if they want customers to adopt their 5G plans.
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05 September, 2019
Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.
28 August, 2019
Mainframe replacement is a phrase that turns the blood to ice in the veins of most telecoms IT professionals but these ambitious projects are starting to happen with greater regularity as mainframes reach their fourth – and sometimes fifth – decade of operation and the cost of operating them starts outstrip the risk associated with replacement. VanillaPlus managing editor George Malim recently interviewed Markus Tschumper, the head of general IT services at Swisscom, to learn about the communications service provider’s recent migration of traditional mainframe workloads to the cloud, running on a software defined mainframe from LzLabs.
29 July, 2019
As communications service providers (CSPs) rise to the challenge of generating value from their big data analytics, Philipp Gröne, a senior delivery expert at Unitymedia, explains how the German service provider has uncovered real cash from its deployment of Guavus big data analytics – an estimated seven-digit euro sum annually in opex savings and a nearly one point increase in overall net promoter score (NPS). (more…)
19 July, 2019
BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.
30 May, 2019
With 5G at the centre of mobile operators’ strategies, the challenge is to avoid another cycle of intense infrastructure investment which enables the business cases of other organisations. Instead, operators need to take up a new role that monetises the enablement they provide and places them in the connected ecosystem as more than the providers of connectivity.
01 May, 2019
Global provider of catalogue-driven software, Sigma Systems, announced today that it is being acquired by Hansen Technologies for an undisclosed sum. Hansen is a specialist in billing, data management and customer care solutions for the energy, water, pay-TV, and telecommunications industries. (more…)
12 March, 2019
Yes, the headline is the right way around.
11 October, 2018
Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.
14 September, 2018
Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud, writes Carl Boraman, the director of strategic alliances and Tollring.
