CEM

26 January, 2022

Why Real-time decision intelligence is the future for Telco operations

Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities.

But the evolving customer requirements, particularly in light of IoT and massive machine-to-machine (M2M) communications, means that telcos are increasingly needing to handle informational and operational data together.

This confluence of IT with OT — and its proper handling — imply the unlocking or rapid evolution of certain real-time decision intelligence-related capabilities.

STL Partners has developed an in-depth report exploring these capabilities and how they relate to the new world of 5G data, including:

• The “unspoken reality” of 5G monetisation
• The four main use cases required to unlock the full value of 5G
• Five practical tips on how to rapidly evolve these capabilities
• Why real-time decision intelligence is the future for telco operators

Register now to download the whitepaper

21 January, 2022

Analyst Review: Why Hyperscale is the future for IoT connectivity

Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.

That is the conclusion of Transforma Insights’ recent ‘Communications Service Provider IoT Peer Benchmarking 2021’ report. As well as providing deep insights into the approach of a dozen major CSPs, the report examined the ways in which they need to adapt their capabilities and strategies in order to cope with the changing dynamics of IoT.

This Analyst Review provides a summary of the key findings of the report, and other key recent research from Transforma Insights on the IoT connectivity market.

Register now to read this exclusive Transforma Insights report

23 March, 2021

Evolution not revolution: how MNOs can be ready for a 5G future

By 2023, it’s expected that 5G will support more than one billion connections worldwide. For enterprises and subscribers, it’ll enable exciting new low latency opportunities. For mobile network operators (MNOs), it’ll unlock a raft of new revenue-generating opportunities. 5G will be truly global, with people, devices and things relying on roaming to access high quality services wherever they travel. And MNOs must be ready.

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14 January, 2021

Podcast: Pandemic pushes network upgrades for mobile data, rising IoT and cutting fraud

Growing mobile data traffic as we work from home, and rising business demand to connect devices in the Internet of Things are two upsides for an industry hit hard by the pandemic. But… well, you knew there had to be a ‘but’. One downside is rising fraud. It cost communication service providers US$28.3 billion according to the last CFCA global survey in 2019. BICS’ Mikael Schachne and Damion Rose, our guests on the latest Tech Trends Podcast tell us fraud is rising and they’re well placed to know. Can Machine Learning cut the risk? Jeremy Cowan and George Malim find out.

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19 November, 2020

The Winners of the 2020 IoT Global Awards are…

London, UK. November 19th, 2020

WeKnow Media Ltd, the award organisers, are pleased to announce the Winners of the 2020 IoT Global Awards!

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10 November, 2020

How to thrive in the Age of The Customer

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.

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01 April, 2020

Amdocs’ doxi docks to transform broadband routers for the smart home era

amdocs:next, the business unit of Amdocs that focuses on broadband and home connectivity, has unveiled new consumer hardware for the first time in the form of doxi, a smart home router. This doesn’t mean Amdocs is becoming a consumer hardware manufacturer but that it has focused on turning the domestic router from a misunderstood, complex and easily ignored device into an simple to use hub of the digital home, writes George Malim.

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06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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16 December, 2019

NTT Group chooses BearingPoint at digital transformation tipping point

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.

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05 September, 2019

Shock as survey shows customers see operators as digital service providers

Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.

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