19 November, 2020
The Winners of the 2020 IoT Global Awards are…
London, UK. November 19th, 2020
WeKnow Media Ltd, the award organisers, are pleased to announce the Winners of the 2020 IoT Global Awards!
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CEM
19 November, 2020
10 November, 2020
How to thrive in the Age of The Customer
CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.
01 April, 2020
Amdocs’ doxi docks to transform broadband routers for the smart home era
amdocs:next, the business unit of Amdocs that focuses on broadband and home connectivity, has unveiled new consumer hardware for the first time in the form of doxi, a smart home router. This doesn’t mean Amdocs is becoming a consumer hardware manufacturer but that it has focused on turning the domestic router from a misunderstood, complex and easily ignored device into an simple to use hub of the digital home, writes George Malim.
06 March, 2020
Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction
Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.
16 December, 2019
NTT Group chooses BearingPoint at digital transformation tipping point
Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.
05 September, 2019
Shock as survey shows customers see operators as digital service providers
Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.
19 July, 2019
Volaris acquires MDS Global to add to telecoms software portfolio
BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.
Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief
Nick Silverwood,
Plusnet Business
Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head of business at Plusnet, the provider of telephony and broadband services to the residential and small business market, says what small business customers really want is reliable, fixed price connections backed by high quality customer service. Moving to cloud or adopting unified communications are a long way from the minds of retailers who have just opened their first shop. They’ll wait until technologies are mature, he tells VanillaPlus managing editor George Malim
11 June, 2019
Product not network is the experience CSPs are selling, says TCS CMI president
Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.
22 May, 2019
Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences
Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.
Relax time
Read the new novel by
J.J. Cowan on Africa’s conflict minerals trade and forced labour. 5* Reviews on Amazon.co.uk Paperback & Kindle
