CEM

01 April, 2020

Amdocs’ doxi docks to transform broadband routers for the smart home era

amdocs:next, the business unit of Amdocs that focuses on broadband and home connectivity, has unveiled new consumer hardware for the first time in the form of doxi, a smart home router. This doesn’t mean Amdocs is becoming a consumer hardware manufacturer but that it has focused on turning the domestic router from a misunderstood, complex and easily ignored device into an simple to use hub of the digital home, writes George Malim.

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06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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16 December, 2019

NTT Group chooses BearingPoint at digital transformation tipping point

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.

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05 September, 2019

Shock as survey shows customers see operators as digital service providers

Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.

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19 July, 2019

Volaris acquires MDS Global to add to telecoms software portfolio

BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.

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11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

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22 May, 2019

Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.

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01 May, 2019

Oz-based Hansen Tech snaps up Sigma to build create-sell-deliver software for telcos, media and high-tech companies

Global provider of catalogue-driven software, Sigma Systems, announced today that it is being acquired by Hansen Technologies for an undisclosed sum. Hansen is a specialist in billing, data management and customer care solutions for the energy, water, pay-TV, and telecommunications industries. (more…)

05 April, 2019

Swisscom on a roll down elastic path to digital transformation

Communications service providers (CSPs) in mature western European markets face intense competition, substantial legacy to manage and maximise and the continuing requirement to bring innovative new services as well as new infrastructure to their customers. However, as George Malim finds in an interview with Sven Friedli, the head of architecture management and technology transformation at Swisscom, these experienced CSPs are neither unarmed nor unaware when it comes to the battle for success in digitally-transformed telecoms.

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