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Podcast 9: Pandemic pushes network upgrades for mobile data, rising IoT and cutting fraud 14 January, 2021

Podcast 9: Pandemic pushes network upgrades for mobile data, rising IoT and cutting fraud

Growing mobile data traffic as we work from home, and rising business demand to connect devices in the Internet of Things are two upsides for an industry hit hard by the pandemic. But… well, you knew there had to be a ‘but’. One downside is rising fraud. It cost communication service providers US$28.3 billion according to the last CFCA global survey in 2019. BICS’ Mikael Schachne and Damion Rose, our guests on the latest Tech Trends Podcast tell us fraud is rising and they’re well placed to know. Can Machine Learning cut the risk? Jeremy Cowan and George Malim find out.

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The Winners of the 2020 IoT Global Awards are… 19 November, 2020

The Winners of the 2020 IoT Global Awards are…

London, UK. November 19th, 2020

WeKnow Media Ltd, the award organisers, are pleased to announce the Winners of the 2020 IoT Global Awards!

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How to thrive in the Age of The Customer 10 November, 2020

How to thrive in the Age of The Customer

CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services that customers will find valuable, increase the opportunity for direct contact to learn more about individual customer needs and to build trust in the CSP brand.

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Amdocs’ doxi docks to transform broadband routers for the smart home era 01 April, 2020

Amdocs’ doxi docks to transform broadband routers for the smart home era

amdocs:next, the business unit of Amdocs that focuses on broadband and home connectivity, has unveiled new consumer hardware for the first time in the form of doxi, a smart home router. This doesn’t mean Amdocs is becoming a consumer hardware manufacturer but that it has focused on turning the domestic router from a misunderstood, complex and easily ignored device into an simple to use hub of the digital home, writes George Malim.

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Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction 06 March, 2020

Wind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction

Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided an opportunity not only to unify operations but to transform the business for the digital era, writes George Malim.

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NTT Group chooses BearingPoint at digital transformation tipping point 16 December, 2019

NTT Group chooses BearingPoint at digital transformation tipping point

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.

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Shock as survey shows customers see operators as digital service providers 05 September, 2019

Shock as survey shows customers see operators as digital service providers

Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.

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Volaris acquires MDS Global to add to telecoms software portfolio 19 July, 2019

Volaris acquires MDS Global to add to telecoms software portfolio

 

BSS provider MDS Global has been acquired by Volaris Group, the operating group of Constellation Software, in a twelfth acquisition by the company in the Communications and Media vertical.

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Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief

Nick Silverwood,
Plusnet Business

Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head of business at Plusnet, the provider of telephony and broadband services to the residential and small business market, says what small business customers really want is reliable, fixed price connections backed by high quality customer service. Moving to cloud or adopting unified communications are a long way from the minds of retailers who have just opened their first shop. They’ll wait until technologies are mature, he tells VanillaPlus managing editor George Malim

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Product not network is the experience CSPs are selling, says TCS CMI president 11 June, 2019

Product not network is the experience CSPs are selling, says TCS CMI president

Enterprises no longer see the network in the same light as their air conditioning; something necessary but a cost to be minimised. Instead, the network is now seen as a critical enabler of their business with connectivity vital for new applications, processes, business models and, ultimately, their future success. Communications service providers (CSPs) are therefore targeting the enterprise market with IT services. VanillaPlus managing editor George Malim asks Kamal Bhadada, the president of Communications, Media and Information (CMI) services at Tata Consultancy Services (TCS), whether CSPs can succeed here or whether enterprise IT will be the telecoms industry’s next big miss.

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