CEM
Why Real-time decision intelligence is the future for Telco operations
Real-time decisioning intelligence is critical to telco operators’ future, as much for enabling internal efficiencies as for empowering customers to capitalise on new, 5G-related monetisation opportunities. But the evolving customer
Read moreAnalyst Review: Why Hyperscale is the future for IoT connectivity
Communications service providers (CSPs) need to pivot to being hyperscale IoT connectivity providers if they want to thrive in the Internet of Things.That is the conclusion of Transforma Insights’ recent
Read moreEvolution not revolution: how MNOs can be ready for a 5G future
By 2023, it’s expected that 5G will support more than one billion connections worldwide. For enterprises and subscribers, it’ll enable exciting new low latency opportunities. For mobile network operators (MNOs),
Read morePodcast: Pandemic pushes network upgrades for mobile data, rising IoT and cutting fraud
Growing mobile data traffic as we work from home, and rising business demand to connect devices in the Internet of Things are two upsides for an industry hit hard by
Read moreThe Winners of the 2020 IoT Global Awards are…
London, UK. November 19th, 2020 WeKnow Media Ltd, the award organisers, are pleased to announce the Winners of the 2020 IoT Global Awards!
Read moreHow to thrive in the Age of The Customer
CSPs face considerable market challenges that can be addressed by a more personalised approach to their customers. There are many opportunities to innovate in this area, to introduce new services
Read moreAmdocs’ doxi docks to transform broadband routers for the smart home era
amdocs:next, the business unit of Amdocs that focuses on broadband and home connectivity, has unveiled new consumer hardware for the first time in the form of doxi, a smart home
Read moreWind Tre CIO: How Qvantel digital transformation partnership redefines customer interaction
Bringing together separate fixed line and mobile operators under new ownership is among the most complex integrations a communications service provider (CSP) can undertake. However, for Wind Tre, it provided
Read moreNTT Group chooses BearingPoint at digital transformation tipping point
Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to
Read moreShock as survey shows customers see operators as digital service providers
Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be
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