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16 January, 2019
The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the critical importance of mobile broadband to all UK consumers, writes Tony Gillick, the vice president of solutions management at Openet.
03 January, 2019
Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users are subjected to, writes Michael Rezek, the vice president of business development and strategic partnerships at Accedian.
02 January, 2019
“We’re very sorry for Thursday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of your subscription by the end of January.”
21 December, 2018
Spoiler Alert: If you’re hoping to get through the Festive Period without any mention of 5G, look away now. And, says Jeremy Cowan, if you thought 2018 was full of 5G hype you ain’t seen nothin’ yet. We haven’t even got to #MWC19 in Barcelona yet!
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11 December, 2018
Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim
07 December, 2018
Ericsson has issued a statement apologising to its customers and customers’ customers for causing a lengthy loss of all mobile data and some voice services yesterday. As we reported, a failure in Ericsson software deployed by O2 UK and SoftBank in Japan led to a day-long service outage on Thursday, December 6th.
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07 December, 2018
WEEK IN TELCO IT – Mainstream media outlets have been dominated in the last 24 hours by two telecoms-related news stories. As Jeremy Cowan reports, the China-based network systems giant, Huawei is demanding the release from detention in Canada of its CFO. Meanwhile, UK network operator O2, (more…)
There’s something oddly paradoxical about being so reliant on our mobile phones whilst still taking them for granted. Research in 2016 found that 90% of undergraduates suffered from phantom vibration syndrome; we’re reflexively responding to phones that aren’t even ringing, presuming connectivity without a second thought. They are always there, and we are always connected, writes Mick Goulding, the head of business development at Vilicom.
04 December, 2018
As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.
21 November, 2018
We all know what happens when there’s a monopoly. Regardless of industry or product, consumers have limited – or no – choice, and end up paying whatever the suppliers in the monopoly dictate, writes Nick Johnson, the chief executive of Evolving Networks.
