CEM
Agilent: CEM – When customers become advocates
“Genuine service providers [understand] that operational efficiency goes hand-in-hand with effective CEM.”
Read moreNeuralitic: Capturing mobile data opportunities with customer analytics
It is estimated that by 2012, the number of active mobile data users worldwide will exceed 680 million, which is a whopping 900% increase over 2008.
Read moreOrga Systems: Every subscriber is an individual, treat their data privacy the same way
“Blaming each other is not going to rebuild customer confidence … nor increase customer loyalty.”
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