CEM

What would you do if you knew your subscribers’ intentions before they did? How would you act if you knew which subscribers were going to churn before they told you?

“Operators have made a good start with a two-pronged, tiered pricing model… They will look beyond subscriber based revenue for additional growth, and content providers are the first logical choice.”

The practical forum of the European EXPP Summit will provide answers on e-invoicing and e-billing over two days.

By offering the best QoE affordably, “mobile operators can gain from the current market transition.”

“A multi-channel strategy also demands personalisation and a 360-degree view of the customer.”

Ramez Younan, CEO of Orga Systems, chats to Jeremy Cowan – see the full video here

Whether surfing the ’net over Wi-Fi, chatting on a mobile, or watching IPTV, we are becoming increasingly dependent on new services. While they may be fun for the end user,

Mike Wojcik, President of Service Delivery Solutions Group, Telcordia As President of Telcordia’s Service Delivery Solutions group, Mike Wojcik works with rapidly growing communication service providers (CSPs) around the world

Michele Campriani, CEO of Accanto Systems Michele Campriani headed the OSS solutions division of HP until 2007 when he was appointed CEO of Sunrise Telecom’s Protocol Products Group (PPG).

“The era for customer segment-andpromote campaigns has passed.”