Centric Infrastructure Group has partnered with Prodapt to transform its customer experience. This collaboration underscores Centric’s dedication to delivering good customer service.
Using Prodapt’s expertise and solutions, Centric is committed to enhancing its customer experience, improving its benchmarks for satisfaction and operational efficiency within the industry.
In response to the growing demand in the Fibre to the Home/Business (FTTH/B) segment, Centric recognises the need for agile solutions amidst complex software licensing cycles and fragmented business processes. Prodapt will introduce a flexible, cloud native, digital BSS platform integrating best-of-breed components from Salesforce and Aria to expedite service delivery and streamline business operations.
“We selected Prodapt based on their demonstrated proficiency in implementing Salesforce industry solutions and the alignment of their proposed solution with our customer experience vision,” said Kevin McKenna, a SVP of business development at Centric Infrastructure Group.
“Natural gas suppliers and fibre service providers require adaptable and digitally native solutions to enhance last-mile service delivery and operational efficiency, ensuring an experience for both field staff and customers. Combining Prodapt’s Telecom-Native integration expertise with the proven success of Salesforce products creates a powerful synergy enabling Centric to deliver exceptional experiences,” said Smita Katariya, the head of BSS practice, Prodapt.
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