Digital transformation

23 January, 2019

Speak to me! How digital virtual assistants could open the door to AI for CSPs

The use of basic artificial intelligence (AI) in serving customers is already prevalent among communication service providers (CSPs). Typically, the technology is deployed in chatbots and automated digital workflows to help customers complete straightforward tasks, such as registering a change of address, write Luke Mills, managing director, and Stein Hanstveit, senior manager, at Accenture.

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23 January, 2019

Nearly 80% of CSPs in Europe expect 5G to enable higher enterprise revenues, says Amdocs survey

Almost 80% of European CSPs expect the introduction of 5G to expand revenue opportunities with enterprise customers. So says a new survey by Amdocs, a provider of software and services to communications and media companies. (more…)

22 January, 2019

Mobile ticketing users to reach 1.9bn by 2023, says Juniper Research

A new study from Juniper Research has found that users of mobile ticketing will total 1.9 billion by 2023, up from 1.1 billion in 2019. In comparison, the total number of digital ticketing users across mobile, online and wearable channels, will reach 2.2 billion by 2023. (more…)

21 January, 2019

Using wireless as a primary WAN link to accelerate IoT deployment

Businesses across the globe are working on their game plans for long-term Internet of Things (IoT) deployments. IT teams are now faced with managing a network that extends well beyond the traditional boundaries of fixed locations. (more…)

18 January, 2019

How to set your business up for networking success in 2019

The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]

11 January, 2019

Intelligent communications proposition for businesses launched by Colt and powered by Microsoft

Colt Technology Services has launched Colt Intelligent Communications. This is an enterprise solution integrating Microsoft’s cloud productivity applications with Colt’s voice and data networks to deliver end-to-end performance, security and reliability for a one-stop IT capability. (more…)

03 January, 2019

Digital transformation projects will continue to disrupt the customer experience in 2019, says Aspect Software

Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes. (more…)

25 December, 2018

€200bn digital transformation opportunity for telecoms sector outlined by Arthur D. Little report

Arthur D. Little (ADL) has published a new research report highlighting the need for greater digitalisation in the global telecoms industry. The TIME 2018 Flagship Report outlines the scale of the digital opportunity, with analysis estimating that a ‘digital dividend’ of over €200 billion free cash flow awaits telcos that can successfully transform. (more…)

21 December, 2018

What to expect in 2019: Clue – If it’s not about 5G it’s barely being mentioned

Spoiler Alert: If you’re hoping to get through the Festive Period without any mention of 5G, look away now. And, says Jeremy Cowan, if you thought 2018 was full of 5G hype you ain’t seen nothin’ yet. We haven’t even got to #MWC19 in Barcelona yet!
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21 December, 2018

NTT to acquire stake in global IoT cellular connectivity management provider Transatel

NTT Communications Corporation, the ICT solutions and international communications business within the NTT Group and Transatel, a global Internet of Things (IoT) cellular connectivity management provider and Mobile Virtual Network Enabler (MVNE), (more…)