CRM

In an increasingly diverse and competitive marketplace, telecoms executives need to cut through the noise and distinguish themselves from other providers, writes Scott Logie, the customer engagement director of REaD

Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the

It’s easy to get obsessed with technology – it is the key enabler of today’s revolution – but the harder part of the transformation is cultural. It’s about putting the

Syncsort, the global provider in Big Iron to Big Data software, announced it has been named to Microsoft’s One Commercial Partner program to support customers’ Microsoft Azure Cloud initiatives.

Italtel, alongside Maticmind, announced it has completed a network automation project to automatically configure network services for Open Fibre, the wholesale-only FTTH Italian operator, which expects to reach around 19

Netcracker Technology announced that Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardisation program.

There were days when billing was considered just as the trivial part of the whole IT services, but that was more than a decade ago. The investment in ‘Billing Management’,

Brite:Bill, an Amdocs company, announced the availability of Brite:Bill Corporate version 5.0, a powerful platform for telecom service providers that combines bill presentment and advanced analytics capabilities for enterprise customers

Speakerbus and Insightful Technology are pleased to announce the formation of a dynamic new partnership designed to drive enhanced compliance capabilities and improved productivity throughout the enterprise.

This time last year Gartner predicted that CMOs would be spending more than CIOs in 2017. Was the prediction right, asks Steve Collins, a partner at CVM people.