TelcoSwitch

Customer service and customer experience are often mistaken and used interchangeably, which causes a lot of confusion. While it’s true that these two areas are related, companies need to refine

Private equity fund Queen’s Park Equity (QPE) has partnered with TelcoSwitch, a provider of unified communications (UC) and compliance solutions supporting 140,000 active daily users across 65 countries. TelcoSwitch has been recognised in the

TelcoSwitch, a software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience platform for contact centres, 3Sixty, now offers integration with EKM, the UK’s e-commerce

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt a growing number of communication channels and expect

TelcoSwitch, a software provider of unified communications and compliance solutions, has announced the acquisition of Scottish-based IP telephony provider and network operator SureVoIP. The deal will add new infrastructure to enhance TelcoSwitch’s

TelcoSwitch, a software provider of unified communications and compliance solutions, has announced the latest addition to its product portfolio: 3Sixty.

As far as compliance is concerned, the next few months will be an interesting time for regulated industries. With an almost overnight shift to remote working in March 2020, many

TelcoSwitch, a provider of hosted voice, Unified Communications and compliance solutions, has announced the acquisition of Coventry-based PBX Hosting Ltd.

TelcoSwitch, a provider of unified communications (UC) and compliance solutions, has acquired the OneVoice cloud-based hosted telephony platform from Qunifi, the Worcester, UK-based company, for an undisclosed sum.