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The telecommunications industry has hundreds, if not thousands of terms and abbreviations that are used on a daily basis. In the second part of our A-Z, we drill down to

According to industry analyst firm, Ovum, the telecoms industry will lose a combined US$386 billion between 2012 and 2018, as mobile-loving customers flock to over-the-top (OTT) voice applications, from technology giants, such

Pokémon GO is just the tip of the mobile augmented reality (AR) gaming iceberg when it comes to user interest, according to a Vasona Networks survey of people who play

Apple has lost its habitual ‘leader’ position to Android in the eternal smartphone performance battle. This is according to the Q2 2016 State of Mobile Device Performance and Health report

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls,

The social media start-up 1339 has announced a first fundraising round of $447680 (€400,000) by Finovam Gestion.

Video traffic is flooding mobile networks. According to our customer data mobile video traffic accounted for 55% of total mobile data traffic in 2015, and Cisco expects video to reach

A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times

Comparitech.com, the website that helps people to make informed choices about privacy, together with One Poll,

These are challenging times for telecoms operators. Their traditional ‘cash cow’, voice, is no longer lucrative and they are struggling to compete effectively on cost because the competition from rivals,