Artificial Intelligence (AI)

With the ever-increasing demand for cloud computing, mobility and video streaming, there is a growing burden being placed on our global networks, writes Loudon Blair, a senior director in the

Consumers like chatbots. In fact, many prefer them to call centre agents. But there’s a public perception that service providers (SPs) are simply using the technology to cut one of

ManageEngine, a real-time IT management company, has announced the findings from its latest study of key issues facing line of business (LOB) managers, IT managers, IT directors, CIOs, and other

As techies argue over the merits of Samsung‘s Galaxy S8 or holding out for the Apple iPhone X announced yesterday, spare a thought for Jo or Joe Average Buyer. Many

It seems like artificial intelligence (AI) and machine learning (ML) have gone from comms zero to hero in a matter of months, says Jeremy Cowan. More and more independent software

With the wave of personal assistants, such as Siri, Cortana and Google Assistant, and new start-ups leveraging artificial intelligence (AI) and analytics to build personal companions, it’s becoming clear we

As the global broadcasting industry heads to Amsterdam for the forthcoming IBC 2017, CCS Insight reveals the main themes shaping the sector. Paolo Pescatore, vice president of multiplay and media at

The introduction of 5G services will be a boon for the Korean telecom operators as traditional telecommunications revenue stagnates, according to GlobalData, a recognised company in providing business information and

Troubled telco TalkTalk has had enough of trying to win over UK mobile users. Meanwhile, solution vendors are prepping key launches and M&As, says Jeremy Cowan, and hinting at major

Catching up with the world has never been easier. Opera has released a new version of its most popular mobile browser app, Opera Mini, for iPhone users. The revamped user