WhatsApp

More than a fifth (21%) of customer contact employees say that their organisation currently already uses WhatsApp when contacting customers.

After a decade of exponential growth in technology, rapidly shifting consumer expectations and extreme competition, you’d forgive some telecoms operators for feeling a bit breathless, writes Alex Saric, a smart

Brands are continuously looking for ways to interact and engage with their customers, writes Nick Lane, the chief insight analyst of Mobilesquared, particularly in an age when consumers have less

John Lenns, the vice president of product management at Oracle’s Communications Business Unit, tells George Malim that, as 5G arrives, communications service providers (CSPs) are preparing to bridge the potential

Dzinga has launched a new communications platform which supports comms between businesses and their customers across web, phone, mobile and social media.

The Fifa world cup 2018 was a phenomenon for Russia that was watched by almost half of the world’s population. It involved 32 national teams, playing at 12 venues in

A new study from Juniper Research has found that operator-billed mobile voice revenues will fall from $354 billion (€303 billion) in 2018 to $197 billion (€169 billion) by 2023, an average

The organisers of #LiveWorx2018 in Boston, USA, saved something special for the end. CNBC’s Jon Fortt interviewed Microsoft’s Mixed Reality team lead, Alex Kipman live on stage, in a discussion that held

Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software.

The mobile industry has gone through huge transformations in the past few years and much of our daily life is spent tethered to a phone. Consumers spend over four hours