WhatsApp

No one wants to return home from their holidays to a sky-high bill after using their mobile abroad. With international demand from consumers for roaming services continuing to grow at

Everyone is talking about Pokemon GO. It is a phenomenal success. It went straight to the top of the free apps list, it is on more Android phones than Tinder

One service, VIPole Secure Messenger, is reporting a 40% increase in user numbers in the last month following several incidents that have sparked concerns over apparent vulnerabilities in rival applications

According to a 2014 Telegraph investigation, one million mobile users across Britain face unreliable network coverage. It’s likely that, at one point or another, poor mobile experience has changed perception

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending phone calls,

A recent article from security firm Positive Technologies has claimed the end-to-end encryption recently introduced by a number of chat apps such as WhatsApp, Telegram or Viber may actually be pointless.

A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times

WhatsApp made headlines recently when it announced that it was to provide end-to-end encryption on all its users’ messages, file transfers and voice calls, rendering communications unreadable if intercepted by criminals or

These are challenging times for telecoms operators. Their traditional ‘cash cow’, voice, is no longer lucrative and they are struggling to compete effectively on cost because the competition from rivals,

With more apps, services and devices to connect and communicate with than ever before, enhancing the customer journey has never been more critical for banks and financial institutions as they