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News tagged: WhatsApp
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)
SafeGuard Cyber, the end-to-end platform for social media and digital risk protection, announced a new capability to secure conversations in WeChat, making it one of the only entities to provide security and real-time compliance protection for businesses that use the mobile messaging application. (more…)
For today’s telecoms companies personalised customer experience is just as important as the products they offer
Competition in the telco market has become more intense than ever before. The explosive growth of connected devices has led to an increasing amount of data being handled by telco operators, leaving businesses with the significant task of working out how to manage it. (more…)
TripMedic, a global health service matching tourists and expats with medical professionals, presented the RCS demo at the Google stand at MWC19 in Barcelona. (more…)
More than a fifth (21%) of customer contact employees say that their organisation currently already uses WhatsApp when contacting customers. (more…)
After a decade of exponential growth in technology, rapidly shifting consumer expectations and extreme competition, you’d forgive some telecoms operators for feeling a bit breathless, writes Alex Saric, a smart procurement expert at Ivalua.
Brands are continuously looking for ways to interact and engage with their customers, writes Nick Lane, the chief insight analyst of Mobilesquared, particularly in an age when consumers have less time to make informed decisions and are increasingly more sceptical around a company’s advertising.
John Lenns, the vice president of product management at Oracle’s Communications Business Unit, tells George Malim that, as 5G arrives, communications service providers (CSPs) are preparing to bridge the potential revenue gap between traditional services and the new opportunities and use cases enabled by 5G and associated technologies. It’s not just about connectivity anymore.
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