Reports & White Papers - VanillaPlus - The global voice of Telecoms IT

26 November, 2018

Practical steps for operators to take their roaming business to the next level

(SPONSORED) — What’s next for roaming? Changing regulations in different parts of the world, increased competition, the adoption of internet-based roaming alternatives and several other complex factors have led to a challenging environment. At a time when subscriber expectations for Quality of Experience (QoE) and overall demand for data services have reached their highest recorded levels, these factors are making many operators rethink their roaming business.
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27 September, 2018

The cloud communications opportunity

The nature of communications technology has changed, thanks to the cloud. It is helping businesses drive efficiencies, reduce costs and tap into new market opportunities, and is a growth catalyst for digital service providers, enabling them to create a global footprint.
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29 January, 2018

Predictive Analytics – How to train your network analytics systems

Communications Service Providers (CSPs) are constantly faced with the twin challenges of controlling costs and the need to make constant adjustments to their networks through the introduction of new services, upgrades to existing elements and boosts to capacity and coverage. (more…)

20 November, 2017

A look at the future of CSP digital services operations

As Communications Service Providers (CSPs) invest in becoming Digital Service Providers (DSPs), providing new digital services, digitalising their operations, and virtualising their networks, what are the major new challenges?

In an interview with analyst Mark Mortensen, Digital Experience Research Director with Analysys Mason, Jonathan Kaftzan of software giant Amdocs, discusses the current landscape, identifying the key threats and opportunities that have become apparent.

As they move increasingly into the digital space, with a range of increasingly complex new digital services bundles for both consumer and enterprise, there is unquestionably an overwhelming need for Telcos to simplify their business processes.

That said, they also have a number of inherent strengths, some currently untapped, that can be galvanized and built on, as they transform, for immediate financial and subscriber value benefits.

Take a look at the very real market opportunities already open to CSPs, how some are already realising that value and the key learning points, outlined in this recent discussion.

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05 July, 2017

Digital services transformation – are we there yet? New analyst insight report

We're delighted to bring you our specially-commissioned VanillaPlus Digital Transformation Insight. The Insight contains an exclusive Analyst Report written for VanillaPlus by Stratecast | Frost & Sullivan analysts Karl Whitelock and Troy Morley

This report examines the transformation journeys that CSPs are engaged in across the world and outlines the key ingredients for success. Find out:

What monetisation functions are most important for CSP transformation
What is the best solution approach to achieve digital transformation
Strategically, what are CSPs primarily focusing on, in their transformation

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07 February, 2017

Enabling location-based services to drive business

Providing insight on customer movement and behavior can enable next-generation mobile service delivery capable of growing revenues, improving brand awareness and increasing customer loyalty.

INTRODUCTION TO LBS
The latest advancements in location-based services (LBS) are bringing about major improvements in the accuracy, the reliability and the types of services delivered to consumers and businesses. Due to these advances, LBS are increasingly being deployed in mission-critical applications such as E911 caller location.

Mobile service providers can also boost revenues and beneft from the broad range of potential commercial applications with LBS. Faced with an ever increasing threat from ‘over-the-top’ (OTT) services, service providers need to continuously explore new ways to generate income from their existing network infrastructure. LBS plays a signifcant role in this strategy

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13 December, 2016

Making Sense of the Evolving Business Services Market

New research conducted by market analysts, Heavy Reading has probed over 60 telcos around the world about how they’ve had to adapt their service offerings to meet the rapidly changing business services market. In this report, we reveal what they believe to be the biggest market opportunities both by sector and by technology. Highlights include: […]

03 November, 2016

VanillaPlus Black Book 2016

WELCOME TO THE VANILLAPLUS BLACK BOOK 2016

As the telecoms industry continues to go through the greatest transformation since the introduction of IP technology – and possibly ever – this, the third VanillaPlus Black Book, paints a picture of an industry fully engaged in change. The analyst reports and executive interviews assembled here explore how new technologies and capabilities are creating new opportunities for communications service providers (CSPs) to create new services, new business models and new revenues. It’s an exciting time and one that is truly stretching CSPs, their network and IT teams and, by extension, their suppliers.

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14 July, 2016

CEM 2016 – Can CSPs use intelligence from multiple sources to win the customer experience battle?

Our VanillaPlus CEM Insight report contains 21 pages exploring how CEM is changing to take account of intelligence gathered from multiple sources of data.

The Insight contains a VanillaPlus-commissioned report from analyst firm Stratecast | Frost & Sullivan and includes features and interviews to help you gain a greater understanding of the role of CEM as the portfolio of services offered by CSPs grows

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21 May, 2013

Outsourcing Operations Systems and Processes

Outsourcing Operations Systems and Processes

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