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In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

When dealing with digital transformation initiatives, having visibility into IT infrastructure shouldn’t be a choice, it should be a requirement, writes Nadeem Zahid, the senior director of strategy and cloud

Recent research from Virtusa has uncovered that businesses, including communications service providers (CSPs), are facing an existential risk from the enormous growth of technology giants such as Baidu, Alibaba and

How many times have you seen ads on the web for that item you just purchased? What’s the point in showing people ads for stuff they already bought? Those ads

The past decade has seen the multi-fold growth of online content consumption on mobile devices. We’ve never spent as much time (and data) on our smartphones, getting work done, browsing

Rafael Laguna, CEO of Open-Xchange, takes a look at where email is today, arguing that to counter the inexorable rise of real-time messaging, mailbox ISPs should start thinking positively about

Glenn Lurie, the chief executive of Synchronoss, tells George Malim that the coming together of cloud, IoT and 5G capabilities gives communications service providers (CSPs) an opportunity to choose their

As the workplace continues to evolve we see new technologies and services entering the business environment, writes Dave Ricketts, the head of marketing at Six Degrees. The office of the

  Self organising networks (SON) have, in recent years, gained limited attention as communications service providers (CSPs) focus on virtualisation via software defined networks (SDN) and network functions virtualisation (NFV).

In the traditional supply-demand sense, communications service providers (CSPs) should be rubbing their hands together with glee. After all, they sell access to what’s now considered by most a basic