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A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times

If one of your New Year’s resolutions is to spend more time with family and friends and less time checking emails, you’re not alone. Studies show a growing number of

In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to

Myriad Group’s Twitter SMS service is now live at Vivo, the largest Telefónica operation in Latin America.