Chatbots will cut down energy supplier call waiting times, says Aspect

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and

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The 7 myths of crowdsourcing and customer experience

Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too.

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Telcos: when it comes to IoT security, prevention is always better than cure

Smart devices have arguably made consumers’ lives easier, and as they become more affordable, more of us are investing in the IoT. However, all too often, these smart devices are

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IoT-enabled products bring risks as well as benefits, warns Stericycle

In 2016 there were approximately 17.68 billion connected devices globally and predictions suggest that this could grow fourfold by 2025. However, according to the new Recall Industry Spotlight, released by Stericycle

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Regression of GSM, LTE for public safety and the evolution of in-building coverage

Cobham Wireless’ VP and general manager, Ian Langley, looks at LTE for public safety, and the future of testing. During 2017, the public safety industry will continue to work towards making

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What the IoT can learn from ’90s ERP

The 1990s were a time of innovation within the software industry, as companies realised that they could increase productivity and streamline operations by reinvigorating business processes. So throughout the 1990s

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Big data, big hype, getting bigger but not grown up quite yet

As an industry observer, I’m never quite sure how much hype to believe. When it comes to big data there has certainly been plenty of hype, but not a lot

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Data centre outages – fail to plan, plan to fail

  The UK’s Guardian newspaper reported that Twitter was unavailable for users worldwide, with the social media site suffering a total outage followed by serious access problems lasting over an

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Vodafone is the fastest UK MNO to respond to customers via social, says Brandwatch

Brandwatch, a social intelligence company that helps its customers to prove the ROI of all their activity on social media, has found that Vodafone holds the crown for the lowest

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Digital content revenues to exceed $180bn by 2017, as telcos follow OTTs into original programming

A new study from Juniper Research has found that consumer spend on digital content will reach $180 billion next year, up by nearly 30% on last year’s figure of just

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