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22 May, 2018
Telecoms operators, by tradition, are not seen as fast-moving businesses. They are always striving to be agile, but their reliance on legacy systems – coupled with their dysfunctional, locked-in relationships with legacy vendors – has created a slow-moving animal, often at odds with the pace of the Internet generation. (more…)
16 May, 2018
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. (more…)
08 February, 2018
IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK. (more…)
20 November, 2017
Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. (more…)
06 July, 2017
Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too. (more…)
16 May, 2017
Smart devices have arguably made consumers’ lives easier, and as they become more affordable, more of us are investing in the IoT. However, all too often, these smart devices are being manufactured with affordability in mind and security as an afterthought. (more…)
16 February, 2017
In 2016 there were approximately 17.68 billion connected devices globally and predictions suggest that this could grow fourfold by 2025. However, according to the new Recall Industry Spotlight, released by Stericycle ExpertSOLUTIONS, these devices also come with potentially serious drawbacks. (more…)
12 January, 2017
Cobham Wireless’ VP and general manager, Ian Langley, looks at LTE for public safety, and the future of testing. During 2017, the public safety industry will continue to work towards making LTE the long-term answer for emergency services communication. (more…)
21 December, 2016
The 1990s were a time of innovation within the software industry, as companies realised that they could increase productivity and streamline operations by reinvigorating business processes. So throughout the 1990s and the subsequent decade, CIOs prioritised integrating business operations. (more…)
06 December, 2016
As an industry observer, I’m never quite sure how much hype to believe. When it comes to big data there has certainly been plenty of hype, but not a lot of facts from independent sources to vouch for the hype. (more…)
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