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09 March, 2020
WEEK IN TELCO IT: It’s been easy to see corporate winners and losers from the global spread of the novel corona virus. Early casualties included airlines and hotel chains, with cancelled flights and bookings, and share prices tumbling on stock markets.
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03 December, 2019
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)
21 August, 2019
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused. How do they balance the rights of an individual with the needs of an organisation? (more…)
02 July, 2019
In the first chapter of this three-part series looking into 5G use cases and the associated revenue and business assurance risks and challenges, we highlighted an imaginary 5G subscriber named ‘John’ who’s trip to a nearby concert involved using an autonomous car. (more…)
25 June, 2019
A global report published from Grabyo has found video audiences are watching on social media and online streaming services more often than pay-TV services in all major markets except the UK. (more…)
31 July, 2018
The GSMA announced several additions to the Mobile World Congress Americas event line-up, including new speakers in the conference programme, additional participating companies and exhibition experiences, and new programmes and events. (more…)
27 June, 2018
In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers. (more…)
13 June, 2018
How to tame the tech titans asked a January 18th Economist headline in Competition in the digital age. A more recent article (American tech giants are making life tough for startups) outlines the problems of startups in the tech giants’ “kill-zone” – where investors will shy away from any company that might appear to be entering the big boys’ territory. (more…)
22 May, 2018
Telecoms operators, by tradition, are not seen as fast-moving businesses. They are always striving to be agile, but their reliance on legacy systems – coupled with their dysfunctional, locked-in relationships with legacy vendors – has created a slow-moving animal, often at odds with the pace of the Internet generation. (more…)
16 May, 2018
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. (more…)
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