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31 July, 2018
The GSMA announced several additions to the Mobile World Congress Americas event line-up, including new speakers in the conference programme, additional participating companies and exhibition experiences, and new programmes and events. (more…)
27 June, 2018
In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers. (more…)
13 June, 2018
How to tame the tech titans asked a January 18th Economist headline in Competition in the digital age. A more recent article (American tech giants are making life tough for startups) outlines the problems of startups in the tech giants’ “kill-zone” – where investors will shy away from any company that might appear to be entering the big boys’ territory. (more…)
22 May, 2018
Telecoms operators, by tradition, are not seen as fast-moving businesses. They are always striving to be agile, but their reliance on legacy systems – coupled with their dysfunctional, locked-in relationships with legacy vendors – has created a slow-moving animal, often at odds with the pace of the Internet generation. (more…)
16 May, 2018
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. (more…)
08 February, 2018
IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK. (more…)
20 November, 2017
Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions, has called for better self-service platforms to improve the customer experience. (more…)
06 July, 2017
Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too. (more…)
16 May, 2017
Smart devices have arguably made consumers’ lives easier, and as they become more affordable, more of us are investing in the IoT. However, all too often, these smart devices are being manufactured with affordability in mind and security as an afterthought. (more…)
16 February, 2017
In 2016 there were approximately 17.68 billion connected devices globally and predictions suggest that this could grow fourfold by 2025. However, according to the new Recall Industry Spotlight, released by Stericycle ExpertSOLUTIONS, these devices also come with potentially serious drawbacks. (more…)
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