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09 July, 2020
Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay less and cancel or change contracts in a shopping environment of intense and easily accessible competition. (more…)
09 June, 2020
The COVID-19 pandemic has forced businesses across practically all sectors to adjust to new ways of working with distributed teams and virtual workforces. While many will be hoping this period is a short-lived adjustment, the reality is that even when we do emerge from the current crisis the landscape for many businesses will have been permanently altered. Report by Patrick Joggerst, CMO and EVP business development, Ribbon Communications. (more…)
07 April, 2020
“Simjacking” is currently a crime with few victims. But the growth of a digital-first economy will make it more prevalent unless service providers act decisively, says Rob Otto, EMEA CTO at Ping Identity. (more…)
09 March, 2020
WEEK IN TELCO IT: It’s been easy to see corporate winners and losers from the global spread of the novel corona virus. Early casualties included airlines and hotel chains, with cancelled flights and bookings, and share prices tumbling on stock markets.
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03 December, 2019
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)
21 August, 2019
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused. How do they balance the rights of an individual with the needs of an organisation? (more…)
02 July, 2019
In the first chapter of this three-part series looking into 5G use cases and the associated revenue and business assurance risks and challenges, we highlighted an imaginary 5G subscriber named ‘John’ who’s trip to a nearby concert involved using an autonomous car. (more…)
25 June, 2019
A global report published from Grabyo has found video audiences are watching on social media and online streaming services more often than pay-TV services in all major markets except the UK. (more…)
31 July, 2018
The GSMA announced several additions to the Mobile World Congress Americas event line-up, including new speakers in the conference programme, additional participating companies and exhibition experiences, and new programmes and events. (more…)
27 June, 2018
In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers. (more…)
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