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15 December, 2021Paris, France –- Alcatel-Lucent Enterprise, a provider of communications, cloud and networking solutions tailored to customers’ industries, has launched its Alcatel-Lucent Enterprise Connect (ALE Connect) solution. Powered by AKIO, this is a solution that helps companies tackle customer relationship challenges in the digital age.
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19 August, 2021As a highlight of many tech company calendars, Mobile World Congress (MWC) was sorely missed in 2020. Back with an albeit smaller, socially distanced bang in June 2021, MWC still didn’t disappoint.
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21 May, 2021The appearance of GPRS otherwise known as 2.5G about 20 years ago showed the telcos what was coming their way in terms of business model shake-ups not least around content. (more…)
15 January, 2021
09 July, 2020Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay less and cancel or change contracts in a shopping environment of intense and easily accessible competition. (more…)
09 June, 2020The COVID-19 pandemic has forced businesses across practically all sectors to adjust to new ways of working with distributed teams and virtual workforces. While many will be hoping this period is a short-lived adjustment, the reality is that even when we do emerge from the current crisis the landscape for many businesses will have been permanently altered. Report by Patrick Joggerst, CMO and EVP business development, Ribbon Communications. (more…)
07 April, 2020“Simjacking” is currently a crime with few victims. But the growth of a digital-first economy will make it more prevalent unless service providers act decisively, says Rob Otto, EMEA CTO at Ping Identity. (more…)
09 March, 2020WEEK IN TELCO IT: It’s been easy to see corporate winners and losers from the global spread of the novel corona virus. Early casualties included airlines and hotel chains, with cancelled flights and bookings, and share prices tumbling on stock markets.
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03 December, 2019Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. (more…)
21 August, 2019One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused. How do they balance the rights of an individual with the needs of an organisation? (more…)
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