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14 February, 2018Device intelligence providers Tweakker and Mobilethink report that last year they increased the number of mobile operators moving customer care to the cloud, and slashed human assisted queries by 30%. (more…)
24 July, 2017A new era has begun for Mobilethink and Tweakker in Aarhus, Denmark following a management buyout from Spirent Communications. This was led by Pierre Hagendorf, previously general manager of the two businesses. (more…)
22 December, 2015Spirent Communications plc has announced that it has appointed Kim Fisker as chief technical officer Mobilethink and Tweakker , which form Spirent’s device intelligence business unit, effective 1st December, 2015. (more…)
03 December, 2015Spirent Communications device intelligence business unit has announced that its long-standing device management contract with the Tele2 Group has been extended with Mobilethink to support new mobile virtual network operator (MVNO) operations in Austria.
02 October, 2015With 10-20% of mobile devices coming into a network being cloned or counterfeit mobiles, Mobilethink‘s automatic device detection and upsell solution is now must-have technology for African carriers to generate revenues from potentially banned smartphones; solution will be showcased at AfricaCom 2015 in Cape Town in November (more…)
31 August, 2015Carriers and virtual carriers in most regions have experienced steady erosion in ARPU since 2010 according to analysts Strategy Analytics. Despite a collective $700 billion investment in infrastructure over the past ten years, revenue growth has been almost flat since 2007. (more…)
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