Frost & Sullivan

SpatialBuzz has announced that it is set to move to new UK headquarters. Further, it announced the addition of four new members of staff, highlighting its rapid growth over the past

Migrating communications systems to the cloud has been one of the dominant trends in the European contact centre industry over the past decade. An upshot of this rapid transition to

In Europe, the Middle East and Africa (EMEA), organisations are being pre-emptive about security due to the increasing threat posed by targeted attacks. These threats take the form of cyber-attacks

The technological and economic benefits offered by cloud services are accelerating enterprise migration from on-premise IT infrastructure solutions to hosted alternatives. This is driving rapid growth in the European infrastructure-as-a-service

A large number of organisations in Europe that were previously not ready to invest in cloud solutions have started to show tremendous interest in the potential of platform-as-a-service (PaaS). As

The shift of power into the hands of consumers has made it imperative for organisations to improve standards of service delivery through back office workforce optimisation (BOWFO). As Frost &

ANALYSIS: The merger 10 years ago of France-based Alcatel and the USA’s Lucent has been cited in the past as a shotgun marriage of ill-matched business cultures, and for a