Frost & Sullivan

Demand for contact centre analytics capabilities, enhanced application functionality, and the addition of new contact channels such as social and mobile contact are pockets of growth in the highly competitive,

Each year we receive a report listing Stratecast | Frost & Sullivan‘s predictions for the year ahead, and each year it contains elements to make us think. 2017 is no

Network access control (NAC) vendors recently made four significant technological improvements to make their platforms indispensable to network security. These enhancements include the offer of endpoint visibility, bidirectional integration with

The rapid growth of the European hosted Internet protocol (IP) and unified communications and collaboration (UCC) market is creating opportunities for both European and international providers delivering compelling next-generation solutions.

Our VanillaPlus Digital Identity & Data Analytics report starts here exploring how big data analytics is becoming an important future revenue stream for CSPs. The Insight contains a VanillaPlus-commissioned report

More than ever, European enterprises and governments understand the benefits of partnering with business process outsourcing (BPO) providers for their customer contact needs, and today there is an array of

With most enterprises now desiring hybrid network deployments, service providers are designing and implementing networks that integrate multiprotocol label switching (MPLS), Internet and Ethernet.

Amdocs has announced that Frost & Sullivan has honoured Amdocs with its 2015 Latin American Mobile Financial Services Company of the Year Award.

The rapid growth of fraud in payment is a major concern for financial institutions as global business is based on trust. Fraudsters are clever and are able to quickly target

Centina Systems, has launched its vSure™ product, aimed at helping service providers to successfully transition and operationalise their networks and services from legacy environments to virtual environments.