Why experience matters – Part 2

We ended the first part of this blog series about Experienced Based Charging by explaining how, when customer experience proves unacceptable or below identified thresholds (regardless of whether the customer

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Why experience matters – Part 1

Although churn is a global issue in the telecoms industry, a detailed look at the problem in a single market is instructive in putting it into context.

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OSS Mediation use cases: Now, next

We’ve spent the last couple of blogs blue-sky thinking about future developments in OSS Mediation. The reality is that there are as many possible use cases as there network elements

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Back to the future?

If we take a helicopter view of the telco industry infrastructure, in some ways it’s pretty difficult to find something interesting to predict about OSS.

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Orchestration, OSS, and Mediation: Drawing some lines

Hastened by the march towards virtualisation, there has been a growing dialogue in recent months around the question of orchestration and in which domain it will ultimately sit. Questions like

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Alejandro Lopresti joins DigitalRoute as general manager, Americas

DigitalRoute, a provider of data integration solutions globally, has appointed Alejandro Lopresti to the position of general manager, Americas. In his new role, Alejandro will be responsible for leading the US

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Asian operator extends relationship with DigitalRoute to add real-time usage management

In the wake of extensive merger and acquisition (M&A) activity, an Asian telecoms network operator has reportedly extended its relationship with DigitalRoute, a provider of data integration solutions globally.

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Mediation no longer the Cinderella of the IT stack as it expands from BSS into OSS

Mediation’s role is changing. In the past it’s often been considered the poor relation in the BSS (business support systems) application stack.

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Mediation finds a new and growing role as an NFV gateway

Ten years ago the business of mediation was mainly a matter of collecting records from, say, a long duration call, adding them up and then just shipping them onwards, usually

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DigitalRoute appoints Lena Nyberg to the post of senior vice president, Global Services

DigitalRoute, has announced the appointment of Lena Nyberg to the position of senior vice president, Global Services.

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