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28 April, 2022Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class customer experience across every channel is a must-have for building and retaining long-term brand loyalty, says Laura Mullaney, customer director at BGL.
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14 April, 2022Möglingen, Germany. 14 April, 2022 – An American mobile communications provider has chosen USU Knowledge Management to optimise and deliver its customer service. Their aim is to create a high-quality and innovative service experience for customers anytime, and in any channel. The mobile phone provider will also use USU’s help centre to extend their support information for self-service on their website, while still centrally managing it from their knowledge base and thus not requiring duplicate maintenance effort.
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18 June, 2018Cisco and NetApp announced new FlexPod® solutions. FlexPod combines Cisco UCS Integrated Infrastructure with NetApp® data services to help organisations accelerate application delivery and transition to a hybrid cloud with a trusted platform for innovation. (more…)
31 May, 2018Singtel’s data analytics subsidiary DataSpark and Analysys Mason, a telecoms industry consulting firm, today signed a Memorandum of Understanding (MoU) to develop a network planning application. This is intended to help mobile operators drive revenue and optimise capital expenditure. (more…)
25 May, 2018When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible to a customer is even more favourable, says Neven Stipčević, CTO of Bulb Technologies, (more…)
23 May, 2018Mobile usage is changing: customers expect round the clock coverage, super-fast 4G internet, and excellent customer service. However, new research has revealed that network service downtime has had an ever bigger reputational damage on telecoms than previously thought. (more…)
16 May, 2018Apptium Technologies, a provider of digital transformation solutions, has released the second generation of its EPortal platform, called Bonito. EPortal Bonito aims to help enterprises drive digital transformation throughout the organisation by increasing automation and streamlining business operations and processes. (more…)
07 May, 2018Synchronoss Technologies, Inc., a global provider of cloud, messaging, digital and IoT products and platforms, has signed an agreement to acquire Dixons Carphone plc’s honeybee software business. honeybee is a provider of digital solutions designed to optimise the customer experience. (more…)
04 May, 2018Permira, a global private equity firm, and Cisco, have agreed that a company backed by Permira Funds will acquire Cisco’s Service Provider Video Software Solutions (SPVSS) business. Cisco bought the business from Permira in 2012 for US$5 billion. (more…)
03 May, 2018The mobile industry has gone through huge transformations in the past few years and much of our daily life is spent tethered to a phone. Consumers spend over four hours a day looking at their smartphones, proving that the mobile is, without doubt, the one technology we simply can’t live without. (more…)
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