customer

TPG Telecom has announced changes to its executive leadership team, with customer operations now reporting to Vanessa Hicks in the newly created role of group executive customer and people experience.

Optus’ Enterprise and Business team has partnered with Jim’s Group, Australia’s home service franchise, to deliver superior employee and customer experience through Optus’ business solutions and mobile network.

Espoo, Finland – Nokia announced that it has been selected by Austrian utility and infrastructure company, Energie AG Oberösterreich, to build an optical transport network across 18 sites in Upper Austria. Energie AG will use the network to backhaul traffic from fibre to

Ericsson is set to begin the Imagine Live North America Tour, a six-month journey around the U.S. and Canada that will bring Ericsson products and services directly to clients, prospects

In the latest Gartner analysis on Artificial Intelligence (AI) and its impact on the telecom industry, we have identified the latest overarching themes and trends in the space.

Global PwC analysis shows a third of customers would be willing to leave a brand they loved after a single bad experience. Establishing a solid strategy for a consistent first-class

Möglingen, Germany. 14 April, 2022 – An American mobile communications provider has chosen USU Knowledge Management to optimise and deliver its customer service. Their aim is to create a high-quality

Cisco and NetApp announced new FlexPod® solutions. FlexPod combines Cisco UCS Integrated Infrastructure with NetApp® data services to help organisations accelerate application delivery and transition to a hybrid cloud with

Singtel’s data analytics subsidiary DataSpark and Analysys Mason, a telecoms industry consulting firm, today signed a Memorandum of Understanding (MoU) to develop a network planning application. This is intended to

When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible