Customer Experience

Astellia has been awarded a 4G network monitoring deal by Ucom Armenia to help them guarantee the fastest 4G services in Armenia.

Over 90% of adults in the UK have a mobile phone, and two-thirds of the total population owns a smartphone, according to Ofcom’s 2015 Communications Market Report – meaning the

The Rio Olympics, like most major sporting events, will draw crowds from the four corners of the world. The 2016 event has already been branded the ‘Social Media Olympics’ –

Biznet, an Indonesian fibre-optic network operator and provider of internet and cable TV services, has selected Amdocs to provide a customer care and billing solution.

Centina Systems, a provider of strategic service assurance and advanced analytics solutions worldwide, reports that SkyLine Membership Corporation has deployed its NetOmnia™ suite of solutions for fault, performance and network

Viavi Solutions has announced the availability of Release 1.1 of its xSIGHT customer experience assurance (CEA) portfolio for telecoms.

In today’s customer-centric world, customer experience has become a top business priority. In 2016, Gartner predicts almost 90% of companies will compete primarily on the quality of the customer experience.

Polystar has announced KALIX, a new offering that enables creation of a data-driven customer-centric environment. Set for its global launch at Mobile World Congress 2016, this addition to Polystar’s portfolio

While effectively monetising customer data is the only way today’s telcos will survive, as Taya Vernon of Intent HQ argues, taking on this task alone is simply not enough.

The concept for delivering voice services used to be simple; the communications service provider (CSP) helped the subscriber to connect with other subscribers – this was the value a customer