Customer Experience

The telecoms bill is both a foundation for the trust necessary to enable a sale and also an environment where sales messages can be personally tailored for each customer,

Silver Peak, the global provider in broadband and hybrid WAN solutions, has announced a partnership agreement with Masergy to offer Silver Peak Unity EdgeConnect and Unity Boost managed SD-WAN services

Telecommunications companies (telcos) are at the heart of digital innovation in other industries such as media, banking and automotive, but are they lagging behind in the digital transformation

Operating a mobile service is undoubtedly a great brand marketing strategy. It’s still prestigious, and the exposure is better than ever: not only is your logo on the bill, now

Communications technology business TeleWare has launched TeleWare Communications Manager (TCM), its new in-house configured and controlled cloud communications solution.

We can see the impact of IoT everywhere but to conclude our blog series we will discuss the impact IoT is having on our digital experience and more specifically the

MapR Technologies, Inc. has announces an equity financing of US$50 million. With this financing, MapR has now raised a total of $194 million in equity.

Redknee Solutions Inc. a provider of real-time monetisation and subscriber management software, has signed a new multi-million dollar digital transformation contract with Tbaytel, the largest independently owned telecommunications service provider

There seem to be a spate of stories about bad customer service at the moment. Perhaps, it is just that we have had a really bad experience ourselves and therefore

Ericsson has been selected by Telenor Serbia to deploy the Ericsson Charging and Billing in One (CBiO) solution as the CSP’s new real-time convergent charging and billing platform.