Five ways BSS data can delight and surprise your customers

Delivering personalised and intuitive digital customer-centric experiences was once the preserve of digitally native tech-savvy giants. Not so anymore. In a data-driven world, exceeding – or better still – anticipating

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Unlocking ancillary revenue stream success

Travel companies should choose their ancillary services wisely In an era where customer experience (CX) reigns supreme, travel companies are diversifying revenue streams to enhance the customer journey. Ancillary services

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Enhancing banking with 5G

Bank Rakyat announced its transition into a new phase of digital banking, supported by CelcomDigi Berhad (CelcomDigi). The transformation seeks to ensure the future readiness of its banking operations and

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Vodafone names Margherita Della Valle as its new group chief executive

Vodafone Group Plc has announced the appointment of Margherita Della Valle as its new group chief executive.

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Vodafone appoints Margherita Della Valle as group chief executive

27 April 2023 – Vodafone Group Plc has announced that Margherita Della Valle has been appointed group chief executive.

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Ooredoo, Reailize deliver network experience for in-stadium, nationwide mobile communications

Ooredoo Qatar and Reailize, a B-Yond company, have announced that Ooredoo Qatar has implemented Reailize’s continuous assurance (CA) solution to digitise their NOC and provide a single pane of glass

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Instantly integratable eSIM capabilities

In response to growing demand for digital services from service providers (SPs) and their customers alike, telecom software provider and eSIM as a Service provider, Mobilise, has launched its eSIM

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Need a CRM strategy? Here’s how you create one

Henry Ford once says, “It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”. And he’s not wrong building good relationships with customers is the foundation for success.

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How can AI and Edge Drive Profitable Customer Experiences?

Customer value is being enriched by the ability to access; historical customer views and usage patterns as well as relevant, real-time and omnichannel, engagement data points, allowing companies to use

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Mobileum and Digis Squared announce partnership to provide edge to edge network testing and analytics

Cupertino, United States and London, United Kingdom. 24 May 2022 – Mobileum Inc. (“Mobileum”), a global provider of analytics solutions for roaming and network services, security, risk management, testing and

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