Customer Experience
Five ways BSS data can delight and surprise your customers
Delivering personalised and intuitive digital customer-centric experiences was once the preserve of digitally native tech-savvy giants. Not so anymore. In a data-driven world, exceeding – or better still – anticipating
Read moreUnlocking ancillary revenue stream success
Travel companies should choose their ancillary services wisely In an era where customer experience (CX) reigns supreme, travel companies are diversifying revenue streams to enhance the customer journey. Ancillary services
Read moreEnhancing banking with 5G
Bank Rakyat announced its transition into a new phase of digital banking, supported by CelcomDigi Berhad (CelcomDigi). The transformation seeks to ensure the future readiness of its banking operations and
Read moreVodafone names Margherita Della Valle as its new group chief executive
Vodafone Group Plc has announced the appointment of Margherita Della Valle as its new group chief executive.
Read moreVodafone appoints Margherita Della Valle as group chief executive
27 April 2023 – Vodafone Group Plc has announced that Margherita Della Valle has been appointed group chief executive.
Read moreOoredoo, Reailize deliver network experience for in-stadium, nationwide mobile communications
Ooredoo Qatar and Reailize, a B-Yond company, have announced that Ooredoo Qatar has implemented Reailize’s continuous assurance (CA) solution to digitise their NOC and provide a single pane of glass
Read moreInstantly integratable eSIM capabilities
In response to growing demand for digital services from service providers (SPs) and their customers alike, telecom software provider and eSIM as a Service provider, Mobilise, has launched its eSIM
Read moreNeed a CRM strategy? Here’s how you create one
Henry Ford once says, “It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”. And he’s not wrong building good relationships with customers is the foundation for success.
Read moreHow can AI and Edge Drive Profitable Customer Experiences?
Customer value is being enriched by the ability to access; historical customer views and usage patterns as well as relevant, real-time and omnichannel, engagement data points, allowing companies to use
Read moreMobileum and Digis Squared announce partnership to provide edge to edge network testing and analytics
Cupertino, United States and London, United Kingdom. 24 May 2022 – Mobileum Inc. (“Mobileum”), a global provider of analytics solutions for roaming and network services, security, risk management, testing and
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