Biznet chooses Amdocs customer experience systems
Biznet, an Indonesian fibre-optic network operator and provider of internet and cable TV services, has selected Amdocs to provide a customer care and billing solution.
“In order to support our ambitious growth plans, we needed a solution that was rich in functionality, and could accommodate rapid customer growth and roll out of new services with innovative promotions and campaigns, while delivering a premier customer experience,” said Adi Kusma, Biznet’s president and director. “With its pre-integrated customer care and billing solution, Amdocs will be helping us meet our objective of becoming the country’s leading provider of networking solutions and multimedia through our commitment to world-class innovation, infrastructure and customer service.”
Chris Williams, the head of global marketing at Amdocs, added: “Service providers today are looking to capture the world of digital immediacy and quickly offer new types of services to new types of customers. The Amdocs solution include rules-driven service and pricing and promotion business policies that speed up the order and service delivery process. As a result Biznet will be able to establish the agility to introduce new promotions within only hours and meet evolving customer experience expectations.”