Customer Experience
NEC launches customer experience proposition
NEC Europe has announced a new offering to help communication service providers (CSPs) improve customer experience. NEC provides a single, unified solution across the network, service and customer layers, designed
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Build connections with customers that go beyond simply meeting expectations
VanillaPlus (VP): Does Colt see customer experience management (CEM) as a differentiator? David Cox (DC): Colt’s vision is to be most customer-oriented company in our industry. Delivering an excellent customer
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New solutions add big data, customer experience and network assurance to Oracle’s existing analytics capabilities
Oracle Communications has launched an expanded set of analytics capabilities in a newly formed product portfolio: introducing Oracle Communications Analytics. Combining new and existing analytics capabilities from Oracle Communications, the
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