CEM

I’m in awe of the people who supply communications services but sometimes your technical genius makes you over complicate things. Legend has it that NASA spent millions of dollars trying

VanillaPlus (VP): Does Colt see customer experience management (CEM) as a differentiator? David Cox (DC): Colt’s vision is to be most customer-oriented company in our industry. Delivering an excellent customer

As communications service providers (CSPs) look to create an omni-channel for CEM, they need to introduce new processes, systems and skills into their businesses. “All CSPs want an omni-channel, but

CEM is too big a topic for CSPs to digest in one bite. Anssi Tauriainen advocates CSPs start from subscriber, service and network analytics in order to establish a firm

The benefits of Customer Experience Management (CEM) are clear to see, but how can operators actually manage the customer experience on a day-to-day basis? And what tools can they use

SpatialBuzz has announced that it is set to move to new UK headquarters. Further, it announced the addition of four new members of staff, highlighting its rapid growth over the past

Stockholm, Sweden. October 13, 2015 – Polystar, a supplier of network and customer analytics, network monitoring, and service enablement solutions to the telecoms industry, has announced that its Network and

Communications service providers (CSPs) are flocking to invest in CEM solutions in the belief that they can help to reduce churn and to make their networks and services more attractive

Customer experience management (CEM) is a large and often poorly defined subject that covers a vast spread of needs from network engineering to the retail experience provided to customers. It’s

To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon