CEM

Communications service providers (CSPs) are transforming to become digital service providers (DSPs) but to do so they need to move away from the monolithic CEM systems of the past. Mark

As communications service providers (CSPs) improve their approaches to customer experience management (CEM) by moving towards an omni-channel approach and exploiting contextual awareness, Dr Andy Tiller, the vice president of

The proliferation of Over-the-Top (OTT) services, streaming video and complex solutions such as Voice over Long-Term Evolution (VoLTE) pose fresh challenges for communications service providers (CSPs) seeking to deliver good

Nokia Ad Analytics has opened up a new revenue stream for network operators by offering value-add data to the advertising industry. With Nokia Big Data Consultancy operators can maximise the

As today’s subscribers do almost everything on their mobile devices, operators now have better insights into their phone usage and habits than any other internet company.

The shift of power into the hands of consumers has made it imperative for organisations to improve standards of service delivery through back office workforce optimisation (BOWFO). As Frost &

Video service quality specialist, Agama Technologies, and end-to-end DVB/IPTV/OTT platform provider Zappware, have announced a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to