CEM
Efficient infrastructure means we can provide value and still differentiate on quality, says Plusnet Business chief
Enterprises are seen as a market under-served by communications service providers (CSPs) who could reap greater revenues by providing IT services in addition to connectivity. However, Nick Silverwood, the head
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Swisscom on a roll down elastic path to digital transformation
Communications service providers (CSPs) in mature western European markets face intense competition, substantial legacy to manage and maximise and the continuing requirement to bring innovative new services as well as
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It’s O2 so quiet – how CSPs can handle outages effectively
“We’re very sorry for Thursday’s network issues. We understand how important it is to stay connected, especially at this time of year. You’ll receive a credit for two days of
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Why a cloud expense management programme is essential
One of the greatest benefits of cloud computing is cost efficiency but there is a flip side, costs can get out control if services are not provisioned effectively or properly
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CSPs still missing out on billing communications blackspot finds BriteBill survey
Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not
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Boost the customer experience from the eyes of the operator
Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews
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Roam like at home – one year on
LTE data roaming within the EU radically increased last year, with traffic volumes over the summer up to eight times larger than the same period in 2016, writes Mikaël Schachne,
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Telcos should look to digital technologies to rival disruptive over-the-top players
The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as
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Is 2018 the year of the chatbot?
Chatbots are on the rise, writes Alice Blair, the marketing manager of Engage Hub. According to an Oracle survey, around 80% of businesses will be using chatbots by 2020. That’s
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The importance of the human touch in contact centres
In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.
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