Agama and Zappware announce customer experience partnership
Video service quality specialist, Agama Technologies, and end-to-end DVB/IPTV/OTT platform provider Zappware, have announced a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV provider customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.
The integration of Agama’s Embedded Monitoring Solution with the Zappware Service Delivery Platform, already deployed on millions of devices around the world, allows TV operators to easily extend their Agama video service quality and customer experience monitoring, assurance and analytics technology into the subscribers’ Zappware-powered viewing devices. This allows for full awareness and control of the delivered service quality throughout the end-to-end distribution; from the head-end, across the network and all the way down to the consumer end-device.
“Agama’s quality and customer experience monitoring solution seamlessly complements our quality-focused and feature-rich Service Delivery Platform,” said Koen Swings, the CTO at Zappware. “By working together with Agama, we increase the scope of our solution; and, further enhance the ability of the TV operations department of our customers to deliver a reliable service to their subscribers.”
Johan Görsjö, the director of product management at Agama Technologies, added: “We take pride in delivering superior solutions to our customers, tailored to their specific environments and needs. Our new partnership with Zappware further strengthens our ecosystem. This integration allows for a rapid and straightforward deployment that will empower our joint customers with the awareness and insights needed to work in a fact-based way to assure optimal service quality, improve operational efficiency and increase customer understanding.”