CEM

UXP Systems, has released the startling results of a European Operator Survey that assesses their ability to provide digital services, and compares them to other providers.

Bright House Networks has deployed NetCracker’s eCommerce and CRM solutions to enhance the customer experience and deliver greater personalisation through more effective and automated customer engagements.

Huawei announced the collaboration with Dynatrace, the digital performance management company, to jointly innovate and develop the first holistic ICT Customer Experience Management (CEM) solution.

SpatialBuzz, a cloud-based customer experience analytics and service monitoring consultant, announced the appointment of new chief executive officer Peter Young. Peter joins the SpatialBuzz team following a two year position

The rush for new revenue remains a key concern for service providers globally. The competitive pressures they face from declining margins and increased competition from new and traditional players are

An independent provider of next generation service assurance, automation/orchestration, and analytics solutions to the world’s largest communications service providers (CSPs) MYCOM OSI says, “If 2015 was a year dominated by

Huawei and Vodafone have presented the results of their collaboration to develop an omni-channel solution framework for CSPs at the recent TM Forum Catalyst InFocus event in Dallas, Texas.

Cable & Wireless Communications has selected UXP Systems’ MINT Digital Experience Engine to power next generation digital identity and enable a new world of digital service delivery for Flow, the

Guavus has announced the launch of a new suite of applications to enable the next generation of contextual customer experience analytics that fully illustrate the customer journey across networks and

Transformation projects don’t succeed on their own. In fact, 35% end in failure. And since they can take years to complete, the stakes are high.