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05 January, 2021
With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)
04 January, 2021
A new report by Juniper Research has found that there will be nearly 2 billion active subscriptions to on-demand video services in 2025. This is a 65% increase over the end of 2020. (more…)
17 November, 2020
Now, more than ever, it’s important to remain connected. Especially in this “new world” characterised by a global pandemic, lockdown, and the missing of loved ones we need that contact we are so greatly missing, says Olman Tsoi Barber, SVP of product at Synchronoss. (more…)
28 July, 2020
A new study from Juniper Research has found the total value of the CPaaS (Communications-Platform-as-a-Service) market will reach US$25 billion (€21 billion) in 2025; rising from $7 billion (€5 billion) this year. (more…)
20 March, 2020
A decade ago, operators made substantial investments in rich communications services (RCS) infrastructure but the promise never came to fruition and RCS became just another rusting hulk in the scrapyard of technological three-letter acronyms. Now, with operators desperate to monetise 5G and bring new experiences to customers, RCS infrastructure is being dusted off and primed for a second chance at success, Glenn Lurie, the president chief executive of Synchronoss, tells George Malim.
05 February, 2020
Edge and WAN networks are morphing rapidly. They are becoming increasingly application-aware and offer dynamic route selection with higher application quality. (more…)
04 February, 2020
Research from Amdocs has revealed that 35% of UK consumers plan to buy a 5G smartphone in 2020. (more…)
03 January, 2020
A new study from Juniper Research has found that mobile operator voice revenue will drop to $208 billion (€186 billion) by 2024 from $381 billion (€341 billion) in 2019, as users continue to prefer more flexible and free OTT (Over-the-Top) services. (more…)
16 December, 2019
Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.
12 December, 2019
A new study from Juniper Research found that the global number of VoLTE (Voice over LTE) users will approach 5 billion by 2024; rising from 2 billion in 2019. (more…)
