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‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026 05 January, 2021

‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026

With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings are not up to the job, which has given rise to a new breed of vendors, focused on improving QoS and customer experiences with household-level analytics. (more…)

OTT TV and video subscriptions to reach 2 billion globally by 2025 04 January, 2021

OTT TV and video subscriptions to reach 2 billion globally by 2025

A new report by Juniper Research has found that there will be nearly 2 billion active subscriptions to on-demand video services in 2025. This is a 65% increase over the end of 2020. (more…)

How a ‘family first’ personal cloud strategy will benefit savvy operators 17 November, 2020

How a ‘family first’ personal cloud strategy will benefit savvy operators

Now, more than ever, it’s important to remain connected. Especially in this “new world” characterised by a global pandemic, lockdown, and the missing of loved ones we need that contact we are so greatly missing, says Olman Tsoi Barber, SVP of product at Synchronoss. (more…)

Global communications platform as a service market value to reach $25bn by 2025 28 July, 2020

Global communications platform as a service market value to reach $25bn by 2025

A new study from Juniper Research has found the total value of the CPaaS (Communications-Platform-as-a-Service) market will reach US$25 billion (€21 billion) in 2025; rising from $7 billion (€5 billion) this year. (more…)

RCS again? Yes, really, says Synchronoss CEO 20 March, 2020

RCS again? Yes, really, says Synchronoss CEO

A decade ago, operators made substantial investments in rich communications services (RCS) infrastructure but the promise never came to fruition and RCS became just another rusting hulk in the scrapyard of technological three-letter acronyms. Now, with operators desperate to monetise 5G and bring new experiences to customers, RCS infrastructure is being dusted off and primed for a second chance at success, Glenn Lurie, the president chief executive of Synchronoss, tells George Malim.

(more…)

Why the multi-vendor SD-WAN network needs to be performance-assured 05 February, 2020

Why the multi-vendor SD-WAN network needs to be performance-assured

Edge and WAN networks are morphing rapidly. They are becoming increasingly application-aware and offer dynamic route selection with higher application quality. (more…)

One in three UK consumers to buy 5G smart phone, with high hopes of streaming 04 February, 2020

One in three UK consumers to buy 5G smart phone, with high hopes of streaming

Research from Amdocs has revealed that 35% of UK consumers plan to buy a 5G smartphone in 2020. (more…)

Operator voice revenues to drop 45% by 2024 under a growing OTT challenge, say analysts 03 January, 2020

Operator voice revenues to drop 45% by 2024 under a growing OTT challenge, say analysts

A new study from Juniper Research has found that mobile operator voice revenue will drop to $208 billion (€186 billion) by 2024 from $381 billion (€341 billion) in 2019, as users continue to prefer more flexible and free OTT (Over-the-Top) services. (more…)

NTT Group chooses BearingPoint at digital transformation tipping point 16 December, 2019

NTT Group chooses BearingPoint at digital transformation tipping point

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to modernise, simplify and unify its business support systems to better serve its customers, increase operational efficiency and grow new revenue, writes George Malim.

(more…)

VoLTE connections to near 5bn by 2024, as operators leverage smart speakers 12 December, 2019

VoLTE connections to near 5bn by 2024, as operators leverage smart speakers

A new study from Juniper Research found that the global number of VoLTE (Voice over LTE) users will approach 5 billion by 2024; rising from 2 billion in 2019. (more…)

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