‘Customer Journey Management’ may save operators $10.5bn in churning revenues by 2026

With a rocky road ahead for their core offerings, triple play operators are having to weaponise customer care in order to keep a hold on their revenues. Traditional OSS/BSS offerings

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OTT TV and video subscriptions to reach 2 billion globally by 2025

A new report by Juniper Research has found that there will be nearly 2 billion active subscriptions to on-demand video services in 2025. This is a 65% increase over the end of

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How a ‘family first’ personal cloud strategy will benefit savvy operators

Now, more than ever, it’s important to remain connected. Especially in this “new world” characterised by a global pandemic, lockdown, and the missing of loved ones we need that contact

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Global communications platform as a service market value to reach $25bn by 2025

A new study from Juniper Research has found the total value of the CPaaS (Communications-Platform-as-a-Service) market will reach US$25 billion (€21 billion) in 2025; rising from $7 billion (€5 billion) this year.

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RCS again? Yes, really, says Synchronoss CEO

A decade ago, operators made substantial investments in rich communications services (RCS) infrastructure but the promise never came to fruition and RCS became just another rusting hulk in the scrapyard

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Why the multi-vendor SD-WAN network needs to be performance-assured

Edge and WAN networks are morphing rapidly. They are becoming increasingly application-aware and offer dynamic route selection with higher application quality.

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One in three UK consumers to buy 5G smart phone, with high hopes of streaming

Research from Amdocs has revealed that 35% of UK consumers plan to buy a 5G smartphone in 2020.

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Operator voice revenues to drop 45% by 2024 under a growing OTT challenge, say analysts

A new study from Juniper Research has found that mobile operator voice revenue will drop to $208 billion (€186 billion) by 2024 from $381 billion (€341 billion) in 2019, as users continue

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NTT Group chooses BearingPoint at digital transformation tipping point

Japanese operator NTT is continuing to execute on its strategy to promote the business-to-business-to-x (B2B2X) model with its selection of Bearing Point//Beyond to provide its Infonova digital business platform to

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VoLTE connections to near 5bn by 2024, as operators leverage smart speakers

A new study from Juniper Research found that the global number of VoLTE (Voice over LTE) users will approach 5 billion by 2024; rising from 2 billion in 2019.

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