|
|
|
11 December, 2018
Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim
11 December, 2018
Maintaining privacy and freedom in an ultra-connected era is one the key elements in restoring trust in the internet, writes Stefano Pileri, the CEO of Italtel.
04 December, 2018
As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.
16 November, 2018
Consumers taking control of their personal data has been a central theme of 2018, and not only in the many discussions around the General Data Protection Regulation (GDPR), writes Chad Wollen, the chief marketing officer of Smartpipe. Although it may seem to many that this topic peaked with the arrival of the new data laws on the 25 May, it is only the beginning.
15 November, 2018
The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
25 October, 2018
Mobile carriers in emerging and developed markets might operate in very different market conditions but the challenges they face are remarkably similar: stagnating subscriber growth, squeezed profit margins and a commoditization of services, writes Albrecht von der Recke, the founder and COO of fonYou.
18 October, 2018
In an increasingly diverse and competitive marketplace, telecoms executives need to cut through the noise and distinguish themselves from other providers, writes Scott Logie, the customer engagement director of REaD Group. Through consumer data, key players in the industry can offer a service fit for modern consumers, engendering loyalty with tailored offers and timely communications.
15 October, 2018
In the second part of their article, Chris Gilmour, the technical practice lead, and Mark Holder, an account director, at Axians UK, outline a five-step approach to next generation network success.
27 September, 2018
Staying in business is increasingly a challenge for companies, let alone expanding and attracting new customers. But in today’s competitive landscape, growth and diversification is a necessity. Wisdom tells us that companies that don’t grow eventually shrink. When companies stagnate they don’t improve, while the competition does. To stay on top of their game, companies have to innovate, understand and meet customers’ needs and deliver a superior customer experience. This is where predictive analytics can help, writes Jonathan Wax, the vice president for EMEA of NICE Nexidia.
24 September, 2018
NetOps teams must proactively find issues on the network before they turn into problems, writes Jay Botelho, the head of products at Savvius, a LiveAction company.
