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22 February, 2019
As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.
20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
12 February, 2019
5G’s advent has been preceded by several technological advancements, business models and market demand for new types of communication services, writes Vinay Devadatta, the practice head for Innovation and Industry Relations at Wipro.
08 February, 2019
In 2019, as communications service providers (CSPs) evolve their security strategies, end-to-end visibility of communications will become essential, writes Darren Anstee, the chief technology officer of Netscout. Increasingly the network will need to provide a unified means of observing, identifying and remediating malicious or suspicious communications and devices.
18 January, 2019
The past 12 months have been challenging, even turbulent, for a lot of businesses. The continued drive towards digitalisation, the promise of emerging technologies and increasing cyber-threats has left many with lots of plates to spin. While I unfortunately can’t promise IT departments an easy year ahead, 2019 holds a lot of opportunity, too, wrties […]
11 December, 2018
Doron Youngerwood, a product marketing manager at Amdocs, sees communications service providers (CSPs) engaging with machine learning and artificial intelligence (AI) with an initial goal of improving customer experience. However, this is the foundation work for automated, self-healing services, he tells VanillaPlus managing editor, George Malim
11 December, 2018
Maintaining privacy and freedom in an ultra-connected era is one the key elements in restoring trust in the internet, writes Stefano Pileri, the CEO of Italtel.
04 December, 2018
As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.
16 November, 2018
Consumers taking control of their personal data has been a central theme of 2018, and not only in the many discussions around the General Data Protection Regulation (GDPR), writes Chad Wollen, the chief marketing officer of Smartpipe. Although it may seem to many that this topic peaked with the arrival of the new data laws on the 25 May, it is only the beginning.
15 November, 2018
The rapid explosion of over-the-top (OTT) services has forever changed the business model of mobile operators globally, writes John English, the director of marketing for service provider solutions at NETSCOUT.
