News

01 September, 2021

How will telecoms reinvent voice and messaging for a new dawn?

Operators re-invent voice and messaging for a new dawn in telecoms

The telecoms industry has a bad reputation for innovation and is seen by many to have missed out on the major new digital opportunities of the last three decades. This is broadly unfair as telecoms operators have provided the hyper-connectivity foundation that is enabling all of these services. Operators have worked within the constraints of the traditional market place, bringing ultra-robust, high-availability services to market rather than the best effort beta products of the digital age that rely on customer-led development.

More recently, alternatives to operators’ traditional core business – voice and messaging – have arrived and it's now time for the telecoms industry to reinvent these offerings for a new dawn.

Inside this issue:

'Editors' Overview and Analyst Report: George Malim says that far from fading out, voice and messaging monetisation is set for a bright new dawn as 5G, RCS, and the digital economy converge on telecoms

Interview: Jorn Vercamert explains why wholesale carriers have a new role and emphasis in the communications market as their ability to provide secure and trusted infrastructure is recognised by enterprises

Whitepaper: Application-to-peer (A2P) messaging is one area where operators continue to see steady growth but there is still greater potential to mine. This whitepaper reveals four operator strategies to improve enterprise messaging monetisation

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23 July, 2021

6 steps to simplifying customer service

Let’s face it, achieving frictionless customer service isn’t easy.

New channels are constantly emerging. Customer expectations are always increasing. The need to be better, faster, and simpler is a challenge facing every telecom business. Add that to unprecedented volumes of customer inquiries and increased pressure to drive down costs - it's no wonder so many service leaders are struggling.

Telecom companies have spent years (not to mention a lot of money) waiting for the right solutions to emerge. 

A new generation of customer service technology can help your team reduce this complexity for your customers, agents, and administrators across all your service touchpoints.

This new eBook shares six key ways that you can tackle complexity, from implementation through to the delivery of exceptional service.

Inside this eBook, you’ll learn:

• How new service capabilities can help transform your relationships with customers
• How to simplify the customer journey, no matter the channel
• How to build loyalty and slash churn by delivering experiences that exceed expectations

If your customer service goals have always felt just out of your reach, read this eBook:

25 June, 2021

VanillaPlus MWC CEO Guide: How verification initiatives are restoring trust in telecoms

Attendance is optional, attention is mandatory.

MWC2021, to be held in Barcelona, Spain on 28 June – 1 July 2021, will be a very different
event to those that have gone before. Fewer visitors and exhibitors will change the character
of the event but much of this will be made up for by new virtual elements to the show

For me, MWC has always been an agenda-setting event. In more than 20 years covering the telecoms industry I have never found such a condensed opportunity to learn new things, meet new people and gauge the direction of travel in the industry for the coming year.

Continue reading the Editor’s Comment on page 4 inside this special issue

Inside MWC CEO Guide:

• TALKING HEADS: iconectiv’s Michael O’Brien explains how verification initiatives are enabling CSPs to hang up on fraudsters and restore trust in telecoms
• INTERVIEW: Beyond by BearingPoint’s Angus Ward tells George Malim why co-creation and co-innovation are driving CSP opportunities to re-invent their business models and generate new revenues
• EVENT PREVIEW: Tony Savvas profiles MWC21 for in-person visitors to the show in Barcelona and for those attending virtually
• RICH BUSINESS MESSAGING: Unless service providers get verification right, fraudsters will exploit rich business messaging in the same way they do text messaging, warns iconectiv

Plus! Industry, Company and must-read news!

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10 May, 2021

How to maximise revenue from the 5G Value Plane

Mobile operators have customers lining up for 5G to enable services from IoT to augmented reality.

The versatility of 5G supports enormous device density per cell, huge throughput and ultra-low latency. These attributes singly or together open up a raft of opportunities, but mobile operators know that they can’t address these with precision by applying traditional telecoms models such as charging per-minute or megabyte of network utilisation.

Consumption here is different and requires understanding of the value of the connectivity and associated services to the end user.

This issue of Tech Trends assesses the huge number of options, considerations and ways in which mobile operators can monetise their 5G networks.

Inside this issue of the Tech Trends Report:

Every means to monetise must be maximised by Tech Trends managing editor George Malim

Analyst Report: How CSPs can better monetise their networks with 5G Value Plane? Jim Morrish, a founding partner of Transforma Insights, explores the opportunities.

Why 5G’s value is now plain to see. Exclusive interview with Avishai Sharlin, the general manager and head of Amdocs’ Technology Division.

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06 April, 2021

How 5G will turbocharge IoT growth

5G is bringing new rich streaming services to the cell phone market, catering for massive increases in broadband use. At the same time, it is set to transform the IoT market, bringing both rich new data services as well as enabling huge new volumes of connected devices.

While there is a natural limit to the number of smartphones one person needs, there are no such limits for IoT devices. IoT will be everywhere and 5G is set to make it happen.

Pretty soon, there will be more connected cellular IoT devices than cell phones – and that’s just the beginning.

This whitepaper by Bob Emmerson and Robin Duke-Woolley of Beecham Research, explores:

• The key steps towards full 5G rollout and the new services implemented at each step
• Projected growth of 5G broadband IoT connections over the next five years
• How to meet the demands of massive IoT
• How to enhance the ability of 5G devices to acquire, aggregate and process data
• How 5G NB-IoT and LTE modules are enabling innovative smart solutions from smart grids to smart roads.

Register now to read the report!

23 March, 2021

Automation is the future, but good things do not come easily

In this day and age of everything real-time and self-serve, a business that does not implement a strategy of automation in its client acquisition process is in danger of becoming obsolete.

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22 March, 2021

Fibocom Launches High Performance LTE-A Cat 12 Module FG101 Based on Qualcomm SDX12

Shenzhen China – March 18th 2021 – Fibocom (Stock Code: 300638), a leading provider of cellular embedded wireless module solutions for the Internet of Things (IoT), announced the global launch of high performance 4G LTE Advanced category 12 module FG101. Highly integrated with competitive cost advantages, FG101 is an optimized 4G LTE-A module designed to provide high-speed connectivity in applications like FWA, intelligent security, industry 4.0 and connected cars, etc.

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16 March, 2021

How mobile operators can drive rich messaging experience with RBM

2020 saw the continued rise of the omnichannel subscriber. In recent years, their demand for flexibility in their preferred channels for communications with businesses (and friends and family) has transformed the entire business-to-consumer communication ecosystem. As a result, A2P communications are now expected to incorporate features that allow for rich engagement and interaction such as group chats, voice and video calling.

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10 March, 2021

O-RAN Analyst report: Why the Future is Open

2020 saw a unique combination of events that will have a lasting impact on the telecom industry – and not all negatively. Industry initiatives to establish a more open radio access network (O-RAN) gathered considerable momentum.

Francis Haysom, the principal analyst at Appledore Research, argues that 2021 will be a critical year in which open RAN really begins to change the shape of the telecoms market.

What’s inside this exclusive report?

• What is OpenRAN and who’s leading the way?
• Open RAN vs conventional RAN
• What are the key components and interfaces of Open RAN?
• O-RAN market impact, opportunities and growth projections
• How systems integration will take on a new and wider role
• Open RAN ecosystems: How new entrants, CSPs and vendors will need to work together to ensure O-RAN is a success
• Interview: VMware advisor and O-RAN technical committee co-chair, Sachin Katti explains how data centre economics plus cloud agility are powering CSP transformation

Register now to download the report

09 February, 2021

GSMA Reveals Shortlist for 2021 Asia Mobile Awards

(Press release) 5 February 2021, Shanghai: The GSMA announced this week the shortlist of nominees for the 2021 Asia Mobile Awards (AMO Awards). The AMO Awards celebrate the leading-edge mobile devices and pioneering leadership that continue to drive the region’s innovative connectivity approach.

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