News

22 May, 2019

Telefónica’s AURA turns artificial intelligence into real, enhanced customer experiences

Huge excitement surrounds the application of artificial intelligence (AI) in the telecoms industry as communications service providers (CSPs) look to operate more effectively and provide richer, automated experiences to customers. The theory’s sound but talk is cheap so it was refreshing for George Malim to speak to Telefónica executives José Ramón Gómez Utrilla and Irene Gómez at Digital Transformation World in Nice, France.

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14 May, 2019

Why would you outsource your brain, asks Axiata’s analytics chief?

A retired professor of artificial intelligence, 11 companies in eight countries, a commitment to open source technologies and an appetite to enable automation may not at first appear to be the ideal ingredients for a group-wide data analytics function but that’s what Axiata has created with its Axiata Analytics business unit. George Malim reports from Digital Transformation World, in Nice, France.

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09 May, 2019

CenturyLink’s Dalvi explains expanded Google Cloud partnership benefits for enterprises

As the lines between IT and telecoms services provision continue to blur, Mahesh Dalvi, the vice president of global IT solutions at managed services at CenturyLink, tells George Malim how service providers are moving way beyond connectivity to provide IT services and consulting that support customers’ digital transformations. Partnerships with specialists are a vital enabler of this.

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15 March, 2019

Application of AI enhances field service management for 5G, IoT and beyond

As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more pressure than ever. However, artificial intelligence (AI) and machine learning are being applied to the discipline of field service management to optimise field service performance through a blend of intelligent routing, remote assistance and performance analysis. VanillaPlus managing editor George Malim talks to Paul Whitelam, the senior vice president of global marketing at ClickSoftware, to catch a glimpse of the field service management of the future.

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25 February, 2019

Four things to consider when choosing a resource management solution – Part Two

Bernd Pruessing, a senior solutions consultant at FNT Software continues his article on what communications service providers (CSPs) should consider when selecting a resource management solution.

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24 February, 2019

Four things to consider when choosing a resource management solution – Part One

Is your organisation still using a fragmented set of tools or even manual processes to plan and manage network resources? Are you struggling to fulfill new products and services due to a lack of a holistic view of your assets and resources? If so, you’re not alone, writes Bernd Pruessing, a senior solutions consultant at FNT Software in the first part of a two part article.

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22 February, 2019

CSPs look to AI but must learn new skills to maximise opportunities

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.

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20 February, 2019

Use insight to make the user experience better

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.

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12 February, 2019

How can BOSS apps adapt with 5G?

5G’s advent has been preceded by several technological advancements, business models and market demand for new types of communication services, writes Vinay Devadatta, the practice head for Innovation and Industry Relations at Wipro.

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08 February, 2019

CSPs’ visibility becomes essential while security presents opportunities

In 2019, as communications service providers (CSPs) evolve their security strategies, end-to-end visibility of communications will become essential, writes Darren Anstee, the chief technology officer of Netscout. Increasingly the network will need to provide a unified means of observing, identifying and remediating malicious or suspicious communications and devices.

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