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24 September, 2018
NetOps teams must proactively find issues on the network before they turn into problems, writes Jay Botelho, the head of products at Savvius, a LiveAction company.
24 September, 2018
Just as cloud is becoming more widespread, and organisations are wrestling with the new challenge of managing multiple cloud providers, a few experts are predicting cloud’s demise. In my view, writes Richard Blanford, the managing director of Fordway, they have realised that business needs are changing but are asking the wrong question. Here’s why, and how I believe cloud will evolve.
20 September, 2018
Industries such as retail, payments and financial services have been the obvious targets for cybercriminals for many years, writes Jason Lane-Sellers, the president of the Communications and Fraud Control Association (CFCA) and the director of solution consulting at ThreatMetrix.
The threat surface for both communications service providers (CSPs) and their customers is expanding. CSPs are moving towards more complex operating environments, which involve a growing number of partners and suppliers who are capable of exposing CSPs to cybersecurity breaches. They are also faced with the rise of IoT devices, of which it is estimated there will be 29 billion by 2022. Such devices are often unsecured, posing a significant threat to users. CSPs will be faced with competitors who make IoT security a selling point for their services, so they must devise a method of doing the same, writes Mel Prescott, the telecommunications practice lead at FICO.
14 September, 2018
Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud, writes Carl Boraman, the director of strategic alliances and Tollring.
06 September, 2018
Mobile operators across the globe have invested billions in their LTE networks, only to see them overrun by internet brands which have been eating into their service revenues. However, the onset of 5G and the IoT, and developments in mobile edge computing (MEC) have handed the initiative back to the operators. Mahdi Yahya, the CEO of ORI, discusses how mobile operators are in a strong position to transform the network edge into a viable commercial offering, one that would appeal to service creators eager to capitalise on the latest network technologies.
30 August, 2018
Sometimes communications service providers (CSPs) are accused of lacking care when it comes to their customers. Mobile providers especially seem to fare badly in polls of which sectors have the worst customer service. But I don’t believe that it’s lack of care that causes telco customer churn, it’s a lack of customer understanding, says Dr Dorian Selz, the chief executive of Squirro.
30 July, 2018
Data – it’s the gift that keeps on giving. Almost every action we take, such as the click of a mouse or the tap of a credit card in a shop, creates more and more, writes Fredrik Forslund, the vice president for Enterprise & Cloud Erasure at Blancco Technology Group.
18 July, 2018
Machine learning and artificial intelligence (AI) are two technologies that are making a huge impact on virtually every industry, writes Brendan Gill, the chief executive of OpenSignal. Smart tools are being used by organisations across the globe – within current hardware and software – to improve both the decision making and automation processes.
12 July, 2018
Recent data scandals, such as the Facebook controversy, mean 53% of consumers are less likely to share their personal data with digital services companies and consumers now see their mobile operators as more trustworthy, with 92% happy to consider using MNO-delivered digital services, writes George Malim from an Openet press event in Dublin, Ireland.
